Personal Account Manager in Upstars

UPSTARS is a product IT company with which both people and brands soar. We know how to launch stellar projects in the field of iGaming ✨

Our main focus of work is B2B services and technological solutions for clients from all over the world. And yes, maintaining a legal and transparent market in Ukraine is a must-have, so we were the third in the country to receive a B2B license for the provision of gambling services.

We are expanding our dream team and looking for < strong>Personal Account Manager.

✅ Your future tasks:

• control of the base of VIP players;
• support of user activity on projects;
• return of clients from inactivity;
• analysis of the behavior of the client base, provision of personalized assistance to clients and formation of a positive client experience on the project;
• processing of incoming and outgoing communications according to tasks and customer requests.

💪 Your skills:

• work experience in gambling;
• fluent English (both written and spoken)
• ability to communicate on the phone and in letters;
• ability to interest the client in projects, it is interesting to highlight the positive aspects project;
• working with player objections;
• multitasking;
• willingness to learn new tools, work with them and develop new knowledge.

🤞Desirable, but not critical:

• ability to use Excel;
• experience working with admin SoftSwiss.

🌟 Our advantages:

• we like tasks with an asterisk, because they reveal potential ;
• we speak directly and simply, even about complex things;
• we do not like bureaucracy and outdated approaches - we give freedom of action;
• we have our own capabilities for creating technological solutions with zero;
• we use cloud storage, Kubernetes and other components of digital maturity;
• we strive to automate the routine in order to use time for development and professional growth within the company;
• < p>we offer a clear career plan with Performance Review, trainings, mentoring programs, the opportunity to partially work on additional projects to test other technologies.

   

• remote work - work where it is comfortable and safe;
• 20 days of paid vacation and sick leave - we for work-life balance;
• medical insurance in top clinics - we care about your health;
• Benefit cafe - spend monthly on hobbies, hobbies, sports, etc.;
• >
• events – take part in master classes, visit team building and corporate events;
• learning, learning and learning again – individual budget for courses, corporate English, workshops and an online library.< /li>

Do you have aspirations and desires for constant growth and new knowledge? Do you want to take an active part in the process of creating a product? Let's meet! 😉