Parts and Services Market manager in Brain Source

On behalf of our client, one of the leading В2В company, we are looking for successful candidate to fill the position of Parts and Services Market manager

Main tasks:

• Technical product support for Market service organization
• Technical documentation management with the aim to propose service documentation and problem-solving articles
• Define Training program in line with Regional guidelines: Plans, Documents, Video preparation, Practical test on the test bench with real product. 
• Support Serviceability process definition: define the set of the activities to support the ease and speed of which corrective maintenance and preventive maintenance can be conducted on a product
• Manage new products field test monitoring;
• Collect and escalate technical issues to related Regional referents;
• Push and support Connectivity and Connected Services
• Analyse markets context and develop new opportunities within the Parts and Services business
• Manage the Parts and Services Pricing and Budget to be aligned with Regional guidelines 
• Implementation of standard KPIs and Dashboard
• Service Centers Performance Monitoring Program
• Support Parts and Services Sales, Marketing, Communication activities
• Cost and Sales Performance monitoring to achieve the Market and Regional Contribution goal
• Corporate Service Systems implementation 
• Support and contribute to projects to improve, harmonization and control processes and systems