Partner Operations Analyst in Glovo

Your work-life opportunity:

Join us as a Junior Partner Operations Analyst and become a key member of Glovo’s local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

You will:

• Provide analytical support regarding Partner Operations metrics to the country Partner operation manager
• Perform analysis to come up with some insights to help improve the preparation time and decrease bad rating in all the cities in the country
• Bring important insights from the local operations (partners, customers and glovers) and cooperate with relevant stakeholder to drive important changes which can make operations more efficient
• Review Salesforce changes and approvals
• Coordinate with the external provider on the topic of the content activation and manage the important metrics for the activation of new partners.
• Review and Check content changes before going to production
• Collect mandatory information to analyze Partner situations.
• Develop and oversee relationships with Partners performing alongside Account Managers to ensure top level service provided to Partners.
• Work alongside and communicate effectively with all other teams involved
• Proactive Issue Management: Stay vigilant and proactive in identifying any potential delays or issues that might arise. Timely alert the Partner Operations Team and collaborate on swift solutions to uphold the efficiency of our partnerships.

Requirements:

• Passionate about analytics: you enjoy deep diving into problems to find the root cause
• Problem-solving skills: no problem is too small or too big
• Excel proficiency
• SQL
• Professional English