Operator in the contact center of the online store (remote work) in Giulia

GIULIA: Fashion Brand No. 1 selling tights for modern, bright and self-confident women, every time with GIULIA they look even more elegant. A brand that offers a wide range of tights, underwear and home textiles. OVER 78 stores in Ukraine and two online stores. , the USA and South America. The main task is answering phone calls to the online store and processing orders from customers who come to the online store. Monitoring the work of other operators. The main responsibilities: training operators in all the regulations for working in VKontakte centers. Formation of instructions for the correct algorithm of actions when returning, combining orders, replacing goods, replacing phone numbers, etc. action plan Receiving incoming calls and placing orders. Control of non-receipt of parcels by the new post office. Advising customers on the product assortment, providing complete information about the product at the customer's request, helping with product selection. Customer support — informing about delivery, actuality of availability. problem orders, in which the TTN is not formed (wrong phone, the branch does not work, problems with address delivery, the parcel weighs more than the branch/post office accepts, etc., which prevents this from being done) in online sales specifically as a call center operator Knowledge 1c, BAF (preferred) Kindness, stress resistance, quick learning of new things, organization and discipline We offer: Competitive salary Opportunity for professional and personal development Friendly and dynamic working atmosphere Opportunity to show your talents and ideas We will be glad to receive your resume. Join "Giulia"!JOB REMOTE!!!