The contact operator of the technical and energy support center of the retail network in AURORA

Your key tasks:

• Receive and process incoming requests for technical malfunctions, equipment failures, power supply issues, generator and UPS operations;
•  Provide advice to store employees on technical processes, rules and instructions;
• Recording, classification and follow-up of appeals in CRM until complete resolution;
• Issuance and control of the execution of requests by contractors: repair, maintenance, emergency departures;
• Conducting outgoing calls to clarify details and check the performance of work;
• Analysis of repeated incidents and transfer of information to responsible units;
• Adherence to communication standards: clear, polite, structured presentation of information;
• Support of the company's positive image through high-quality internal service.

It will be great for us to work together if you:

• Have experience working in a contact center or technical support;
• Proficient in PC: Microsoft 365, Excel, Word, Outlook;
• You have experience working with CRM systems;
• You have technical literacy, understanding of the principles of operation of basic equipment;
• Responsible, stress-resistant and attentive to details;
• Able to quickly make decisions in non-standard situations; 
• Ready to work effectively in multitasking conditions; 
  
  
  

Advantages of working in Aurora:

• Safe, autonomous and technological office with modern services
• Comfortable work schedule
• 15% discount on purchases of goods in our network
• Possibility to quickly build horizontal and vertical career
• Use of LEAN methodology (lean production);
• Bonus for ideas to improve work processes
• Weekly online meetings of the whole company with the opportunity to ask questions to the CEO
• Free courses and trainings from the corporate training center
• The opportunity to learn on any external platforms with partial or full cost compensation
• Unique corporative culture, interesting events and activities
• Opportunity to initiate and join charity projects
• Baby box for newborn Aurors
• Free legal advice
• Incredible sports community with regular challenges and prizes

Additional benefits:

• Children's room
• Corporate transportation and own bla-bla-car
• Parking for bicycles and cars, rental of bicycles;
• Discount club from partners;
• Equipped food court and rest areas, with the opportunity to buy delicious fresh lunch and snacks

Useful for you:

• Men must have a valid military registration document for employment during the martial law period.
• It doesn't matter to us whether it's your first job or you have many years of experience - we value the willingness to learn in talents and develop!

• Learn more detailed information about the company and respond to vacancies at the link:

  • https://robota.avrora.ua/
  • https://t.me/Avrora_HC_bot

• Do you have friends who would like to work at "Avrora Multimarket"? Share with them the link to our widget!

  Got questions? Call!

  Violetta  380675712866 (Telegram)