Operations Room Operator – Kyiv – 810598 in International Committee of the Red Cross

The International Committee of the Red Cross (ICRC) is an impartial, neutral, and independent organization whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance. The ICRC is mandated to work in countries affected by armed conflict or other situations of violence. The ICRC is present in over 100 countries and has some 20,000 staff.

In 2014, the ICRC expanded its presence in Ukraine. We have over 900 staff working across the county in various professional fields. 

ICRC is an equal opportunity employer that prioritizes staff safety and security. Qualified female and male candidates are encouraged to apply for the position. For more information, visit the website: http://www.icrc.org/. 

About the job 

The ICRC Security & Crisis Management Support (SCMS) Unit recruits an Operations Room Operator to be based in its Kyiv office. In close cooperation with the team members and line managers, the Operations Room Operator will be responsible for ensuring effective communication and information management as well as vigilant monitoring and support of vehicles and convoys engaged in ICRC activities, with a keen focus on implementing and upholding standard operating procedures. The aim is to guarantee the safety of ICRC teams by ensuring that all concerned parties adhere to established protocols and procedures. 

Start date: as soon as possible 

Your Tasks and Responsibilities

• Swiftly transmit and receive messages utilizing VHF radio, telephone, fax, and satellite, prioritizing communications based on their nature and urgency
• Monitor and document the movements of all ICRC vehicles and maintain a real-time record of field activities
• Conduct regular radio checks with ICRC staff to ensure seamless communication.
• Keep a meticulous station log documenting all operational occurrences within the ICRC
• Proficiently operate telecommunication equipment, including telephones, computers, and two-way radios
• Keep the Management and Operations Room Supervisor promptly informed of any information or incidents that could impact the safety of personnel and assets
• Provide concise and clear briefings to users on procedures and the use of telecom equipment 

What we offer you

• Employment contract according to Ukrainian labor law
• Flexible working arrangements 
• Annual paid 20 working days' vacation
• Competitive gross salary between UAH 36,000 and 52,000 before taxation
• Medical insurance for employees and family
• ICRC Institutional training
• Individual development covered by ICRC
• Foreign language courses 
• Convenient office location in the city center 

About you

To be successful as an Operations Room Operator in the Security & Crisis Management Support (SCMS) Unit, you should possess the following qualifications and experiences and have the following characteristics:   

• Ukrainian citizenship or permanent residence permit in Ukraine
• Vocational trainings in electronics, telecommunication, IT or similar filed is an asset
• Some experience working with the ICRC is an asset
• Good knowledge of English
• Computer literacy
• Self-motivated with a strong commitment to teamwork and humanitarian principles
• Flexible, enthusiastic, and willing to learn
• Ability to work independently, as well as effectively under supervision
• Confidence in managing projects and staff
• Ability to organize and prioritize multiple tasks
• Ability to work within a diverse team and establish and maintain good working relations in a multi-ethnic, multi-cultural, and multi-disciplinary environment 

Interested? Yes? Then apply.

Please submit your English CV, along with your motivation letter and salary expectations, to the attention of the ICRC People and Culture Team. Please label your CV with your first and last names (First Name LAST NAME). 

In addition, please complete the compulsory ICRC questionnaire. The questionnaire is available through the following link: https://forms.office.com/e/APw3dvQMHJ. 

(Click on the link or copy the link into your internet browser.) 

Your application will be considered only once you have completed the ICRC questionnaire and uploaded your CV in English. 

Application deadline:  13 June 2024 

Only candidates meeting the abovementioned criteria will be considered and contacted for tests and/or interviews. The ICRC reserves the right to recruit a candidate who matches the required profile before the deadline.