Operations Manager, Ukraine in Control Risks

Job Purpose:

The operations manager will be responsible for the execution of contracts in Ukraine. This person will be responsible for the maintenance of a high level of disciplines and standards within the armed protections team and static security service. The operations manager will ensure that all staff meet operational and training standards and comply with standard operating procedures.

Rotation: 08 weeks on / 04 weeks off

Task and Responsibilities:

Operations

• Full management accountability for operational aspects of delivery of the contract at the base and other sites in Ukraine.
• To ensure Journey Management Process on all client moves and continuous risks analysis of areas of operation and transit routes.
• To deliver and oversee effective training in line with the agreed pre-deployment and post deployment refresher training programmes.
• Maintain high standards of customer service.
• Maintain management accountability/responsibility for all contract equipment.
• Maintain adherence to and reporting of the contractual stipulated Key Performance Indicators.
• Proactively meet the changing requirements of clients.
• Comply with all client reporting requirements.
• Co-ordination and cooperation with other organisations working within the site.
• To direct and manage the Operations Room.
• Development and implementation of mitigation measures and review and development of Standard Operating Procedures.
• Conduct immediate risk assessment and instigate initial response to security or safety related incidents involving client personnel or employees.
• Establish and manage routines, systems and personnel to ensure the effective management of operations.

Personnel Management

• To actively manage senior team leaders in performance of operational duties as well as co-ordinate professional development, and undertake performance management and reviews.
• To ensure understanding of and adherence to Control Risks Standard Operating Procedures
• To monitor and assess performance of all teams to ensure common and appropriate standards
• To ensure appropriate behaviour, approach and discipline is maintained along with adherence to Control Risks’ ethical standards
• To ensure protection team awareness of and adherence to HSE policies

Administration & Finance:

• To assist the HR and Compliance Manager in ensuring appropriate allocation and management of human resources for the teams in alignment with employment law and company policy.
• To collect, collate and submit accurate and timely Manning Requests to the Finance Manager and HR.

Integrity and Values:

• To assist in promoting the highest ethical standards across the workforce.
• To embrace, exemplify and promote Control Risks’ core values of integrity and ethics, collaboration and teamwork, commitment to people, professionalism and excellence.
• To assist in identifying risks to Control Risks’ business including those posed by unethical behaviour.

Requirements

Knowledge and experience

Essential

• Detailed knowledge and understanding of the operational and tactical requirements for mobile security operations and static guarding operations in a hostile environment.
• Knowledge and experience of processes for the management of a team.
• Knowledge of journey management in a hostile environment.
• Possess tact, sound judgment and ability to communicate clearly, verbally and in writing.
• Fluent written and spoken English.
• Extensive experience in physical and personnel security.
• Exceptional leadership skills demonstrated by a record of managing teams dynamically and motivating individuals to deliver on objectives towards corporate goals

Preferred

• Security and Risk Management qualifications
• Training in recruitment, leadership skills and performance management.

Qualifications and specialist skills

Essential

• Previous operational experience in a hostile or complex operating environment.
• Previous commercial and managerial protection team security experience
• Security Industry Authority (SIA) non frontline – close protection qualified
• Competent and confident in the use of Microsoft Office products
• Operational experience.
• Training delivery experience

Preferred

• Ex-military commissioned officer, Warrant Officer or Senior Non-Commissioned Officer (SNCO) or police equivalent.
• Medical qualification (MIRA / HEMT)
• HSE qualification
• Ability to work in arduous conditions
• Protection team and static operations management experience

Benefits

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• Life insurance cover
• Personal Accident insurance
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.