Operations manager Production in MD Finance

Main responsibilities:

• Coordinating the work of the Telesales department
• Supporting customer acquisition strategies through phone calls and other telecommunications channels at the company’s current performance level
• Ensuring the achievement of sales and department conversion goals
• Training and developing team members, monitoring their performance, and providing feedback
• Analyzing sales data and metrics to identify optimization opportunities and improve efficiency

Expected Results:

• Familiarization with instructions and processes
• Tracking feedback from employees and clients to make suggestions for improving the company’s customer service
• Reducing the time employees spend on Available status
• Maintaining Push to App/Deal conversion

Professional Qualifications:

• Higher education
• Experience in sales department management, preferably in the telecommunications sector, for at least 5 years
• Excellent communication and negotiation skills
• Ability to analyze data and use it for decision-making
• Leadership qualities and ability to motivate and develop a team
• Result-oriented with the ability to work under stress
• Proficiency in English at level A2 or B1 (Spanish is an advantage)

We Offer:

• Stable employment in a fast-growing international company.
• Remote working options depending on location.
• Competitive salary and compensation to enable focus on your projects and personal development.
• 20 days of vacation, 100% sick leave compensation.
• English language courses.
• Medical insurance.