Operations Lead in Creative&Tech Online Institute Projector

September 11, 2024

Operations Lead

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Operations Lead is a role that ensures high quality of the educational product, people management of the operations team, quality planning sets, reporting, building and improving operational processes.

What is this position about?

• planning course sets, participating in goal setting.
• ensuring the functionality and timely data filling of the main reports (planning of starts, plan and fact of money, marketing report, costs for tools, team salaries, planning and control of payments by curators), as well as their automation;
• analysis of product quality, work on their improvement;
• people management of the operational team from course managers and b2b partnership;
• improvement and automation of processes (course managers, marketing, sales, producers);
• improvement of processes for the interaction of the team and stakeholders: finance department, development team, top management, curators.
• work with CRM, Jira, Notion, Google Sheets and other tools.
• Ensuring the team's tools work.

This is for you if:

• you have previous experience in operations manager / account positions manager / project manager;
• you know how to set priorities, pay attention to details and meet deadlines;
• you love systematicity and know how to organize processes, look at them from the point of view of customers, business and the team;
• you have good analytical and communication skills, you easily find a common language with different people;
• able to plan, work with budgets and legal documents (will be an advantage);
• you know how to work with cyclical tasks, see potential for improvement in them, and independently make changes or initiate automation;
• you have experience with Jira or other task trackers, Google Workspace programs, Notion and other work tools;

Being part of a team at Projector is:

• no micromanagement and time trackers, and complete trust in to the team instead;
• vacation without restrictions and annoying messages/calls during her period;
• full compensation for sick leave in order to return to work with full strength;
• free training at the Projector Institute;