Operations director (COO, top manager) in bodo

Hello! I am Vitaliy, the CEO and owner of a group of companies bodo. We have an open vacancy for an operations director.

I know from my own experience that it is difficult to understand from a standard job description on a job site whether your company, or not. Therefore, my description is as long and detailed as possible, I hope you will appreciate it.

After 11 years of work, our financial director decided to continue her professional development elsewhere , and our current COO has taken over her position. That's why we have this vacancy open.

Why don't we fill the vacancy with an internal candidate? Because we want to bring new perspectives and approaches to the company.

bodo is a very specific company, so think carefully about whether you will be a good fit with us .

Despite the fact that we employ more than 100 people, I am closing this vacancy on my own, because bodo does not have and will not have an HR department , and we, the managers, form our teams ourselves and cultivate the corporate culture. Accordingly, if necessary, our operations director also engages in recruitment independently)

We have many, many different "formalizations" and "tools" that help managers to focus on development, and not "remind" employees how to do their work or "motivate" them to work. These "formalizations" and "tools" include KPIs, master plans, weekly plans with time estimates, checklists, knowledge bases, induction plans, position profiles, probation criteria, canned goods, etc. All these "formalizations" and "tools" must not only be understood and known, but also implemented by yourself.

We are looking for a candidate who:

• Worked in a medium-sized business reporting directly to the owner.
• Ready to undergo training and practical work in all positions in the area of ​​​​responsibility to really understand how the system works (from a call center operator and sales consultant,it will take more than 6 months, ?financial conditions for education are as follows themselves as well as after).
• Demanding to himself and others.
• Maximum attention to details.
• Independently hired subordinates (searched for candidates, conducted telephone and personal interviews).
• Created and ensured the use of super-detailed and clear work tools (50+ item checklists, detailed andof knowledge about processes, etc.).
• Developed and implemented KPIs.
• Change maker: permanently initiates changes and seeks their implementation in reality.
• Works in Google Sheets with formulas (VLOOKUP, IMPORTRANGE) and pivot tables.
• Plans his work with a time estimate and requires it from other colleagues.
• Prints at a speed of 250 characters or more. You can check yourself here.
< li>No bad habits (including IQOS, glo, disposables, vapes, etc.).
• Willing to work in an office (everyone, including me, works in an office full-time - remote or hybrid schedule none).

What we have:

• 4 subordinate departments: call center ( manager, 3 group managers and 15 operators), logistics (manager and 3 logisticians), retail (manager, 3 deputies, 4 regional coordinators and 26 sellers at 13 sales points), quality department (manager, deputy and 6 managers).
• A motivated and engaged team, which does not need to be reminded every day what is their job.
• Flexible start schedule.< /li>
• Financial stability—official employment from the first day, salary twice a month without delays, 24 days of paid vacation, paid sick leave under KZoT.
• Salary review every year.
• A workplace with two monitors, quick resolution of all problems with equipment and programs.
• Day off on birthday, if it falls on your working day.
• Office in the center (Str. Malevicha, 86N — 5 minutes' walk from the station. "Lybidska").
• Payment of 50% of expenses for external professional training.
• 30% discount on self-visit impressions and as a gift.

About our hiring process

I personally analyze all reviews and conduct telephone and offline interviews. I make decisions quickly and provide feedback (both the continuation of communication and its termination) immediately or the next day.

Between feedback on vacancy and receiving a job offer may only take a few days.

Covering letter and the information specified in it financial expectationsfeedback are mandatory feedback elements. So I understand in particular that you have read the vacancy.

About bodo

We have been on the market for 14 years: more than 1,000,000 customers, 140 employees, we work in Ukraine and Turkey. More than 800 partners cooperate with us in two countries, providing various services: SPA, extreme, master classes.

Every year except 2022 , our sales volume of impression gifts is growing:

• 2021 compared to 2020 growth +41.78%
< li>2023 compared to 2022 growth +71.47%
• plan for 2024 compared to 2023 growth +31%

Company goals for the next 2 years:

1. Launch sales of gifts-impressions in several cities of Ukraine: Khmelnytskyi, Vinnytsia, Ternopil and beyond.
2. Go to the break-even point in Turkey.
3. Launch a service for organizing leisure time . So that Ukrainians can easily find and book options for spending their free time.
4. Launch a new country based on an international franchise model.

More interesting things about bodo in the interview with the owner and CEO for FEDORIV VLOG - https://www.youtube.com/watch?v=MTnXqC7YX3o