Operations Director in REDI

Hello! REDI is a company that works at all stages of the process of attracting and monetizing users and helps businesses find their customers. We have been working for 11 years. During this time, we have accumulated considerable expertise in the field of marketing, scaled up in the countries of Europe, Asia, Latin America and gathered more than 200 employees around the world. Our mission as a company is to gather top specialists in the field of digital marketing and provide them with tools for professional growth. We are looking for Operations Director who will be responsible for the full operational management of the contact center. See the tasks and our benefits below. Perhaps you will soon make our project stronger. Key responsibilities: operational management of the contact center and divisions; development, optimization and implementation of operational processes; building communications between departments and divisions; implementation of sales plans and KPIs, improvement of economic efficiency, achievement of target indicators regarding profit; development and implementation of business plans, risk assessment; planning and organization of effective distribution and use of company resources; scaling - opening new contact centers from "0"; analysis of competitors, productivity, application of best practices; implementation of an agreed enterprise strategy. What an experience and competencies are required: experience of working in a similar position in the field of managing a sales contact center of 100 or more people; mandatory knowledge of the main technologies of the center's operations (VOIP solutions, telephony, CRM, etc.), structure, key performance indicators; experience in scaling and rapid growth contact center in the number of operators (effective recruiting: head count growth); successful experience in building a system operational management; fundamental knowledge in the field of operational management; competence in strategic planning and business development; mandatory fluency in English. Will be an advantage: work experience in business CPA, affiliate marketing; additional training: business analysis, Agile, performance management; experience of opening contact centers in other countries - Latin America, Asia, Europe. We offer: a charged, engaged expert team; cool market expertise; decent and stable compensation; flexible schedule: start 9:00-11:00, finish 18:00-20:00; corporate English language compensation; paid vacation, sick leave and additional material motivation; Our recruitment process is as follows: we write you a welcome letter with clarifications - we invite you to an interview with a recruiter - we invite you to an interview with the Head of the Call Center - we collect recommendations - we send you a Job Offer. We will definitely review your CV and, if it is relevant, we will contact you within 5 working days .We are not looking for perfect, we are looking for . And maybe this is you. We will grow together with joy! MORE ABOUT US AND THE TEAM— SEARCH ON SOCIAL NETWORKS: InstagramFacebookLinkedin