Operations Agent (morning shifts) in Zoral Labs

About the company:Zoral produced the world's first, fully automated, STP consumer credit platforms.We carried out a survey of banking/finance companies in the process of moving to digital products.We operate one of the largest labs in Europe focused on Artificial Intelligence/Machine Learning (AI/ML), predictive systems for consumer/SME credit and financial products.Our clients are based in USA, Canada, Europe, Africa, Asia, South America and Australia.We are looking for a talented, goal-oriented, punctual, diligent, committed and decent person to join us.Responsibilities:Manage large amounts of incoming requests and documentsProvide accurate, valid and complete information for AI system by using the right methods/toolsBecome a product expert and provide documentation updates to our knowledge baseContribute and share ideas to decrease the workload and improve the quality & speed of teamworkWorking schedule - from 06.00 to 14.00 a.m. UA time, 3 working days and 3 days offRequirementsProfessional:Intermediate/Upper-Intermediate written and spoken EnglishHigh typing speedBasic understanding of reporting, escalation and follow up proceduresStrong communication & interpersonal skillsAbility to multi-task, prioritize, and manage time effectivelyPersonal:Attentive to detailsStress resistanceTech-savvyAbility to work independentlyEnjoy working in a fast-paced environmentWill be a plus:Customer service skills and experience (especially 24x7 or night shifts)Experience with CRM systems (Zendesk, JIRA etc.)Про компанію Zoral LabsZoral is a fintech software research and development company. We were founded in 2004.We operate one of largest labs in Europe focused on Artificial Intelligence/Machine Learning (AI/ML), predictive systems for consumer/SME credit and financial products.Our clients are based in USA, Canada, Europe, Africa, Asia, South America and Australia.We are one of the world’s leading companies in the use of unstructured, social, device, MNO, bureau and behavioral data, for real-time decisioning and predictive modeling.Zoral software intelligently automates digital financial products.Zoral produced the world’s first, fully automated, STP consumer credit platforms.We are based in London, New York and BerlinСайт компанії:https://zorallabs.com/companyСторінка компанії на DOU:https://jobs.dou.ua/companies/zoral/