Opera Cloud Consultant / Leader in Link Group

The Opera Cloud Consultant / Leader will work with the program team to create and implement strategies to boost engagement, monitor adoption, resolve challenges, facilitate change, align processes, validate designs, and encourage positive participation throughout the company.

• Change Project Success: Proven success in managing change projects.
• Problem-Solving Skills: Strong problem-solving and challenge mitigation abilities.
• Pressure Management: Ability to perform well under pressure.
• Communication Skills: Excellent written and verbal communication skills; fluent in English.
• Subject Matter Expertise: Expertise in at least one core area of hotel management, such as front office management, revenue management, finance, F&B management, housekeeping, guest services, staff training, or HR.
• System Experience: Familiarity with OPERA Cloud or OPERA V5, and ideally with FOLS.
• Technical Knowledge: Knowledge of hotel technology and applications.
• Project Management: Strong project management skills, with the ability to handle multiple projects simultaneously.
• Customer Care Skills: Excellent customer care skills, capable of managing multiple workstreams and challenges simultaneously.
• Team Collaboration: Ability to work effectively within a team environment and collaborate with diverse cross-functional teams and senior management.
• Passion and Commitment: Dedication to the program's values and goals, with a desire to positively impact the company.

The Opera Cloud Consultant / Leader will work with the program team to create and implement strategies to boost engagement, monitor adoption, resolve challenges, facilitate change, align processes, validate designs, and encourage positive participation throughout the company.

,[Daily Oversight: Supervise the daily activities of the champions team., Setting Objectives: Establish individual and team goals., Performance Monitoring: Track and manage objectives and KPIs using company systems to ensure team success., Team Leadership: Handle hiring and offboarding tasks for the team., Coaching and Mentoring: Guide hotel teams to success, safeguard operational interests, and review any change requests affecting hotel operations, ensuring they are carefully analyzed for impact and risk., Management of Sensitive Accounts: Oversee high-profile or sensitive hotel accounts, maintain communication with operational leaders, and relay necessary updates from the program., Program Collaboration: Work closely with all program team members, providing insights, identifying risks and dependencies, and representing operational interests., Escalation Point: Act as a point of escalation and support for the team throughout the installation process, ensuring familiarity with every step of the hotel's change management journey., System Proficiency: Attain operational proficiency with OPERA Cloud at a hotel's front desk level., Risk Analysis: Continuously evaluate risks to minimize the impact of migration on hotel operations., Team Training: Ensure the team is fully informed and up-to-date on post-migration processes., Rollout Meetings: Lead rollout meetings to assist deployment engineers and participants with process and operational adjustments., Migration Preparation: Ensure the team is prepared for each step of the migration process, based on guidance from Oracle/Partners., Communication Facilitation: Train and manage communication between hotels and partners, translating technical terms into operational language and local languages., Escalation Management: Coordinate and follow up on escalations across various support channels to ensure solutions are provided., Scheduling Management: Oversee scheduling and rostering of champions to pods and hotels as needed., Expense and Budget C] Вимоги: Opera Cloud, Opera V5, Project management, FOLS Інструменти: . Бонуси та переваги: Sport subscription, Training budget, Private healthcare, Flat structure, Small teams, International projects, Free coffee, Canteen, Free snacks, Free beverages.