Open Banking Hub technical support specialist in Ukrayinskiy procesingoviy centr

Ukrainian Processing Center (UPC) is a leading company in the field of financial technologies that provides services for processing payments and other financial transactions. Our team is constantly growing and is looking for a talented Open Banking HUB technical support specialist.

Responsibilities:

• Respond to requests from banks and TPP (Third Party Providers) regarding connection to the Open Banking HUB.
• Advise users on technical and operational issues.
• Provide support through various communication channels: e-mail, phone, chat, etc.
• Initiate and monitor the process of connecting new banks and TPPs to the HUB.
• Develop and update documentation and instructions for users.
• Collaborate with the technical team to resolve complex requests and issues.
• Track and report on the work and status of customer support.
• Participate in organizing and conducting trainings for clients.

Requirements for the candidate:

< li>Education:

Seniors or graduates with higher education in information technology, economics, finance or similar fields. 

2.   Experience:

• At least 2 years of experience in customer support or technical support.
• Experience in financial institutions or with Open Banking will be an advantage .

3.    Knowledge and skills:

• Understanding the principles of Open Banking and current regulations.
• Knowledge of APIs, programming basics and integration processes.
• Excellent communication skills and the ability to resolve conflicts.
• Proficient command of Ukrainian and English.
• Analytical thinking and the ability to work with a large amount of information.
• Knowledge MS Office, CRM systems and tools for the support service.

4.     Personal qualities:

• Responsibility and result orientation.
• Ability to work both independently and in a team.
• High level of organization and ability to multitask.

We offer:< /strong>

• I work in an international company and the largest processing center of Ukraine.
• Stable income that is reviewed every year.
• Opportunity to work in a hybrid format in the innovation center UNIT.City.< /li>
• 31 days of paid annual leave. 
• Team building and participation in social projects.
• Opportunity to develop professionally and influence the development of financial technology in Ukraine .

We look forward to receiving your resumes!