Online store manager/ eCommerce project manager in Farina

FARINA.UA -a successful company with 10 years of experience, which specializes in distribution and wholesale and retail trade of products for the production of confectionery products

We are looking for a highly qualified and energetic Manager online store/ eCommerce Project Manager, who will take over the full management of our online store, ensure its stable operation, sales growth and successful implementation of new initiatives.

Main responsibilities (What needs to be done)

• Strategy and development of the sales channel:

  • Full management of the online store: organization of processes, control, regular updating of content and functionality.

  • Development and tracking of eCommerce sales plan implementation, implementation of effective actions to achieve it.

  • Implementation of changes and optimization of online store business processes.

• Organization of operational activities and communication with customers:

  • Prompt and high-quality processing incoming orders and calls.

  • Professional communication with customers (up-sell/cross-sell).

  • Working with the customer base: informing about promotions, support and collecting feedback.

• Analytics and documentation:

  • Maintaining key analytics of eCommerce performance (conversion, traffic, average check, return on investment).

  • Writing instructions, creating and updating internal documents and work regulations.

• Team management and interaction:

  • Training, motivation and development of the team;

  • Effective interaction and setting tasks for digital specialists and programmers.

Our ideal candidate:

• Has strong leadership qualities and a desire to take full responsibility for the result.
• Able to work independently, make quick decisions, while being a reliable support for the manager.
• Able to systematically analyze data, highlight the main points and offer flexible solutions for optimization.
• Easy communicates with people, is not afraid of calls and knows how to build long-term relationships with customers.
• Aspires to constantly learn and develop in the field of electronic commerce (e-commerce).

Experience and knowledge:

• Successful experience in managing the project of launching an online store "from scratch" or its significant relaunch.
• Experience of working in team and effective interaction with digital specialists and IT department/programmers.
• Experience of working with content and support of an online store (filling, updating).
• Understanding customer needs for the development of convenient usability (UX/UI) of the site.
• Understanding the principles of Internet marketing (SEO, PPC, SMM).
• Experience of working with CRM systems for managing customer relations base and sales.
• Experience with accounting programs (for example, 1C, BAS, etc.) will be an advantage).

If all of the above is written about YOU, you know firsthand what customer-oriented service is, and you have an unstoppable desire to work and earn, then - don't delay! Send your resume with an indication of the expected salary level (SAL). We are waiting for your energy!"

If the principles of our team resonate with YOU, then WE definitely fit each other:

• our strength is unity - we work as one coordinated mechanism;
• we are responsible - each cog in the mechanism is responsible for its important process;
• we are customer-oriented - each of our customers is important. His needs drive us to improve our service.

Our recruitment process consists of the following stages:

• Interview with the company's HR (on-line).
• Professional interview with the manager (on-line).
• Checking references and Job-offer.

* We review feedback within 5 working days. If we have not contacted you within this time, it usually means that we do not have any suitable offers at the moment. But we keep your CV in our database