Online Customer Service in mexc.com

Hey! MEXC is looking for an Online Customer Service for Ukraine with fluency in Chinese (Mandarin). If you wanna join the young and ambitious team, and be a part of a Global Exchange then you are exactly that specialist we are seeking!

  Why us?

• MEXC (www.mexc.com) is one of the fastest-growing global digital asset exchanges by trading volume (Top 10 according to CoinMarketCap)
• Competitive salary+bonuses 💰
• Career growth
• Various benefits and support from the company
• Friendly team

  Job Responsibilities:

1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns; 

2. Timely feedback on the problems existing in the process, collect and sort out problems; 

3. Strong business sensitivity, able to grasp essential business concepts after receiving training. 

4. Financial knowledge and experience are preferred; 

5. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization; 

6. Able to adapt to shift work. / Able to adapt to long night shift work.

  Job requirements: 

1. Good logical thinking ability, able to judge the real needs of users;

2. Proficiency in Ukrainian, Chinese is a must (HSK5-6); 

3. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions; 

4. Effectively adjust communication methods and styles according to different objects; 

5. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing; 

6. At least basic knowledge of crypto and blockchain