Onboarding Specialist (Supply Team) in pleso therapy

Full time | Removed | Mental Health Tech

pleso therapy is one of the fastest growing mental health startups in Central and Eastern Europe. We work in Ukraine, Poland, Romania and Great Britain, helping people find their ideal therapist easily, without anxiety and in an atmosphere of trust. We are currently looking for a responsible and structured person for the position of Onboarding Specialist in the Supply team who will accompany our psychotherapists in the onboarding process.

Areas of your responsibility:

• Accompany psychotherapists at all stages of onboarding: from first contact to profile activation.
• Work with internal databases (Notion, Google Sheets, Retool).
• Collect, check and prepare therapists' documents (diplomas, certificates, insurance, etc. - depending on the country).
• Coordinate the preparation of materials for the therapist's profile: texts, videos, photos.
• Communicate with psychotherapists regarding the process onboarding, deadlines and technical issues (for 4 markets - UA, PL, RO, UK).
• Monitor onboarding deadlines, work with "tails" and help the process move without delays.
• Follow internal regulations and work in Platform programs.

What we value:

Previous experience:

• Experience in operational / administrative roles (onboarding, HR, operations, customer support, coordinator)

Soft skills:

• Attention to details and responsibility.
• Ability to organize your work and bring tasks to completion.
• Empathy and correct communication with mental health specialists health.
• Resistance to stress and willingness to work with routine tasks.

Writing skills:

• Competent written Ukrainian
• Written English at a level of at least B1.

Technical literacy:

• Confident use of Gmail, Notion, Google Sheets, Slack, Canva, programs for processing photos and documents
• Willingness to work with documents, photos and video materials.
• Ability to quickly navigate processes and find solutions.

Organization:

• Multitasking and the ability to work with several processes in parallel.

Will a plus

• Experience working with clients
• Basic knowledge of psychology/ psychological education
• Understanding the principles of online platforms
• Polish/Romanian language at a level not lower than B1, emphasis on written communication skills

What we offer:

• 24 paid working days of vacation year
• Day off on your birthday??
• Paid onboarding: the first working week - 20 hours
• Fully remote format (there are hubs in Kyiv, Warsaw, Riga)
• Open and human culture
• High level of autonomy with the support of an experienced team
• Coworking compensation and an additional €7/day for expenses while working from the office
• Compensation for language learning: €150/month for learning English, Polish or Romanian
• Compensation for expenses for professional development, certifications and courses
• Compensation for physical health expenses: €300/quarter for sports, massage, medical visits, diagnostics, etc.

Selection process for this position:

1. Test task. If your experience meets the requirements, we will send the task.
2. Interview with Lead of Onboarding (60 min). This is an opportunity for us to learn more about you, talk about future tasks and answer all your questions questions.
3. Final interview with Head of Supply and HR Generalist (30 min).
4. Offer. If everything matches, we will send a formal offer.

Steps may vary slightly depending on experience.

Additional:

• All selection communication is exclusively through email.
• During the trial period (3 months), we expect responsibility, openness to feedback, care for processes and quality of communication.

Know someone who would be a great fit? Share the vacancy and ask the candidate to mention you in the feedback! If we take a person on the team, you will receive a $100 referral bonus. The process of submitting a candidate for recommendation and other rules are described here.

How to respond? Submit your resume and a short letter about yourself. We will be glad to meet you!