NOC Team Leader in Playtika

Weare looking for anenthusiastic person tobecome Team Leader tomanage adedicated team ofNetwork Operations Centre Engineers and individual service performance indicators. You should possess the ability toeffectively convey company objectives, safety protocols, and deadlines tothe team. Collaboration iskey asyou inspire and guide team members toexcel intheir roles. Additionally, providing valuable assistance tomanagement through training initiatives and data analysis toenhance team effectiveness will becrucial. Your primary focus will beonbuilding and maintaining aworld-class NOCteam. Responsibilities:Responsible for managing and coordinating one ofNOC team shifts. All aspects ofline management ofateam of24/7NOC Engineers including: 1:1s, holiday approvals inline with anagreed rota, six month reviews, absence management etc. Provide encouragement toteam members, supporting with queries, escalations and ensuring workloads are allocated; inaddition, coaching the team, communicating team goals and identifying areas for new training orskill checks Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints Supporting NOC through the consolidation ofmonitoring systems and moving toamore streamlined way ofworking. Ensuring NOC adherence toagreed SLAs and quality standards. Own the Incident management process: drives incident management, monitoring, tracking, and ensuring that SLAs are met. You will berequired toupdate senior stakeholder’s atregular intervals. Point ofcontact for NOCescalations, both external and internal. Develops and Implements new solutions, strategies, and processes for the Team.  NOC’s standard operating procedures. Support work schedules for 24×7x365coverage. Provides input toimprove stability, security, efficiency, and scalability ofprocesses and procedures.  Monitoring the performance and capacity ofall systems inreal time and responding toalerts inreal-time. Support WIKI and technical documentation (for NOC) ofprocesses and procedures used throughout normal operations. Participate and coordinate internal projects. Requirements:5+years ofexperience working inhigh pressure, dynamic environments. Proven experience incoordinating projects involving ateam of4or more individuals. Upper Intermediate English level orhigher.  Must beflexible, with regard toworking hours. Excellent communication skills— both written and verbal. Anability and interest inunderstanding new technologies and integrating them into existing workflow and processes. Anability toexplain technical content tonon-technical audiences. Agenuine interest incontinuous improvement with excellent analytical skills tospot and progress improvement opportunities within the team. Substantial and relevant experience ofsupporting network and infrastructure services and solutions.  Good client facing and client management ability with highly-developed communication and conflict-management skills Tactically astute with acontrolled sense ofurgency. Ability toremain calm and professional under pressure. Experience with Atlassian products (jira, confluence), ServiceNow (SNOW), MSOutlook and Teams.  Basic understanding ofDynatrace, Grafana, Icinga, Kibana, Prometheus, Zabbix.   Nice tohave:Relevant certifications inIT management, project management, specific technologies, orleadership will beadvantageous and demonstrate acommitment toongoing professional development. Weoffer all our employees:—You’ll join ateam ofleaders inthe field, and enjoy amazing benefits, some are listed below: —Acompetitive salary and performance-based bonuses; —Hybrid working mode: Two days from our office, located inthe heart ofWarsaw (Browary Warszawskie), and three days from anywhere, per week —All you can eat! Breakfast, lunches, desserts, snacks and much more inour Playtika-only cafeteria —Access toPlaytiCafe where all ofyour coffee (and other refreshments) dreams come true; —Six “PowerUp” long weekends for all, and additional day off for your birthday month; —Private medical healthcare and three additional sick leave days; —Awellness program inthe office: yoga classes, massage chairs and zerobody room; —Gaming room with avariety ofactivities; —Flexible working hours and monthly happy hours; —Work permit assistance for employees; —Corporate celebrations, team buildings, and fun activities. Playtika isaleader ofinnovation and excellence ininteractive entertainment. From humble beginnings asastartup in2010, and with cheetah-like instincts, we’ve grown tobecome anindustry leader with more than 9million daily and 31million monthly active users across our portfolio ofgames. AtPlaytika, weare onamission tocontinue creating infinite ways toplay. Weremain committed topushing the boundaries ofwhat’s possible. Weleverage our talent and the latest technology tocreate even more immersive and engaging experiences for our players, delighting them with our award-winning and category-leading games. Weoffer aspace where people from all walks oflife can come together, share their experiences, and build lasting connections. Playtika has more than 3,500 employees worldwide, headquartered inHerzliya, Israel with sitesin: Ramat Gan, Berlin, Vienna, Helsinki, Chicago, Las Vegas, Newport Beach, Sydney, Bucharest, Warsaw, Kyiv, Minsk, Dnipro and Vinnytsia. Weare anequal opportunity employer and value diversity atour company. Wedonot discriminate onthe basis ofrace, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, ordisability status. Ready tobring infinite ways toplay into people’s lives? Wewant you, come joinus!