Night shift Technical Support Specialist in Stape, Inc

Night shift Technical Support Specialist

Київ

Stape is a product for server-side Google Tag Manager hosting. We are looking for a Support Team member to join our team, which powers thousands of customers worldwide.

We are expanding our support team to work 24/7 and are now looking for additions to work night shifts in the office, in Kyiv (м. Золоті Ворота). Shifts are 12 hours with 2 people per shift.

Requirements:

— Good communication skills.

— Intermediate English (communication in English with our customers).

— Quick studying.

— Analytical and problem-solving skills.

Would be a plus:

— Experience in technical support.

— Knowledge of Google Tag Manager, Google Analytics, Facebook Ads, Google Ads.

— Experience in administrating (network troubleshooting, DevTools, logs parsing, etc.).

— Experience with Jira, Confluence.

Responsibilities:

— Assisting clients with any product-related questions through email or chat. No calls.

— Maintaining help desk articles up to date.

— Closing tickets in one touch.

— Collaborate with other team members.

— Night shifts at the office in Kyiv.

What we offer:

— We provide training, equipment, a self-contained office and everything you need to work in comfort.

— 20 days paid vacation.

— Paid sick days.