Networking and IoT Engineer (Technical Support) in Teltonika IoT Group

Currently, we are inviting Networking and IoT Engineer to join our growing Ukrainian (Kyiv) team to help us grow our international teams based on the best practices in a dynamic environment.

Teltonika IoT Group has been successfully developing and creating IoT (Internet of Things) solutions for more than 26 years and brings together more than 2,400 employees worldwide. We strive to become a world leader in the development and production of unique high-tech solutions for various areas of business that help people.

We promise you:

• fast growth – you will be joining one of the fastest-growing companies in Lithuania
• professional development – you will have the chance to improve your know-how and seek both vertical and horizontal career opportunities 
• freedom – you will have the freedom to express yourself and implement crazy ideas rather than be shut down and told what to do 
• constant learning – knowledge sharing, training courses, conferences, business trips, and more. 

 IN THIS ROLE YOU WILL BE:

Your business customer’s profile, who shall need assistance: from a small local IT integrator, to a global corporation, providing solutions across the world. All communication with customers is conducted via our Ticketing system. A typical working day will consist of the following:

• advising said customers how to use our products within their solutions, solving their challenges related to Teltonika Networks products
• self-sufficient resolution of technical issues originating from customer’s configuration, firmware/software, other sources
• preparing documentation for internal and external use (e.g. Teltonika Wiki)
• you shall play a role of a link between a customer and Teltonika Networks RnD when it comes to complex challenges

 WE BELIEVE THAT YOU HAVE:

 We hope you are a responsible, communicative and analytical person. The candidate will be able to work successfully if the following requirements are met:

• higher or equivalent technical / engineering education
• good English language skills (at least upper-intermediate user level)
• good communication skills and etiquette both in speaking and writing
• ability and willingness to help others
• capability of working in a fast-paced environment
• basics in Computer Networking
• ability to form technical documentation
• prior experience in Customer Service, knowledge or certification in CCNA or similar courses is an advantage

 OUR OFFER:

We appreciate everyone's efforts and experiences, so we offer an attractive base salary that will match your skillset and expertise in the field and:

• work with projects and solutions that create value for the client
• professional development in the IoT sector
• dynamic environment in an ambitious team
• assistance and training from specialists in their field
• vertical and horizontal career opportunities
• standard, semi-flexible working hours

We are open and ready to create the best environment for creative and ambitious professionals who want to contribute to the development of high-tech products of Teltonika companies