Moderator chat in CMP Development

Desired work experience: 1-3 years. Full-time, full-time. Remote. Salary: 15,000 — 25,000 UAH. Job description Moderator of chat, video call, dating and communication service. Responsibilities: providing customer and technical support in the online help chat; considering questions/complaints of users; informing management about complex cases, detected errors and suggestions from chat participants; media content moderation: photo and video materials. nickname moderation; preventing the publication of prohibited content ;documentation of gross violations of the chat;detection of fake accounts, their blocking and prevention of the appearance of new ones;detection of spam, fraud and violations of the rules;monitoring of the chat;analysis of blocking, decision-making on blocking, unblocking and limiting the functionality of some users;review and verification of complaints from users ;Requirements: The ability to conduct an online support chat at the corporate level. The ability to analyze and solve user problems. A high level of literacy and knowledge of the etiquette of business correspondence. A high level of command of Ukrainian and Russian grammar. It is necessary to maintain a positive atmosphere in the chat. Level of English: above average. Knowledge of additional languages ​​is a big plus. The ability to use translation tools at a high level. Stable Internet access. The presence of a PC and a smartphone. We offer: Flexible work schedule, the possibility of working in the evening and at night. Remote work format. Competitive salary: starting rate : UAH 15,000. Possibility of working on weekends for additional payment. Development and professional growth.