Middle Technical Support Specialist L1 in SpaceWhale

Requirements:

• 2 + years of experience customer service in a help desk, service desk, technical support;

• Upper-Intermediate level of Spoken and written English is a must;

• Ability to use tracking systems;

• Responsibility, initiative, self-organization, strive to learn;

• Experience providing remote support for client, server, and web-based applications;

• Experience in creating bug reports and user stories;

• Excellent written and verbal communication skills;

• Ability to manage multiple tasks simultaneously while maintaining strict attention to details;

• Flexibility to occasional shifts, including night ones.

As a plus:

• Experience with CRM;

• Experience on a similar position preferably in Fintech direction;

• Excellent problem investigation and solving skills;

• Basic issues testing skills;

• Diploma, certificates, or other IT designations.

Responsibilities:

• Daily supporting internal customers all over the world, handling complaints;

• Assisting clients during integration with our systems;

• Providing appropriate solutions and alternatives within the time limits;

• Providing prompt and accurate feedback to customers;

• Collaborating with other teams in order to drive continuous improvement of internal and external processes.

What we offer:

🏠Possibility to work full time remotely;

💪Medical insurance;

🚀Opportunities for professional development and personal growth;

💶Competitive salary, reasonable and fair working conditions, flexible schedule;

��Team of strong IT professionals working in a vibrant product environment;

🏢Centrally located office near metro station.

Join us! And be a part of the change with SpaceWhale 🚀