Middle Technical Support Engineer (Ready to relocate to Poland) in Capgemini Engineering

Purpose Of The JobOur client helps different companies to do more with trusted data. Their Data Intelligence Cloud brings flexible governance, continuous quality and built-in privacy to the world’s leading brands. They also unites organizations with data that's easy to find, understand, trust and access. They are on a mission to empower their customers with trusted data, so they can change the world. Combining of their unique skills, experiences and strengths, they make data more accessible, meaningful and valuable for some of the world’s most influential organizations. We are looking for a specialist who is ready to relocate to Poland approximately in 2-3 months after start on the project.Main Tasks And ResponsibilitiesAs a member of this dynamic team, you will have the opportunity to play a key role in managing all communication with client’s customers to resolve support ticketsManage day-to-day operations for all communications and actions in ZenDeskContributing frequently answered questions to the client's knowledge baseCollaborating in the on-call rotations when needed for resolution of severe issuesEducation, Skills And Experience MUST HAVE:1+ year of experience in a customer-facing positionExpertise in troubleshooting for any web-based applicationsProficiency in reading system logs as part of the ticket resolution processFamiliarity with Linux systemsHave base understanding of SSL, LDAP/SSO protocols, networking, databasesYou have good communication skillsEnthusiastic about working and learning new technologies and toolsUpper-Intermediate EnglishWould Be a PlusBase knowledge of SQL-databasesBase knowledge of some programming language like in Java, Python, or any other programming languages. Show more Show less Посадовий рівень Помічник Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі ІТ-послуги та ІТ Консалтинг