Middle Service Desk Manager in Upstars

UPSTARS is a product IT company with which both people and brands soar. We know how to launch stellar projects in the field of iGaming

Our main focus of work is B2B services and technological solutions for clients with the whole world And yes, maintaining a legal and transparent market in Ukraine is a must-have, so we were the third in the country to receive a B2B license for the provision of gambling services.

We are expanding our dream team and are looking for Middle Service Desk Manager.

 Your future tasks:

• full participation in the exit of new employees (transfer of internal access, technical onboarding);
• technical support of the company's employees (tasks through the ticket system, communication through the internal messenger);
• technical support of the office in Kyiv. User support in the middle of the office upon request;
• once every four weeks on duty remotely (7 days\nights, communication via regular telegram, assistance via remote-desktop applications);
• assistance in equipment inventory and accounting;
• sending and receiving equipment for employees with pre- or post-configuration.

Your skills:

< li style="font-style: inherit; font-weight: 300">experience from 1 year in the position of Service Desk / System Administrator / Help Desk;
• knowledge of the computer at the "Administrator" level;
• configuration and installation of operating systems (Windows / MacOS);
• software settings and data encryption (Bitlocker / FileVault);
• purchase of computer equipment;
• support in the repair of computer equipment;
• ability to independently carry out preliminary diagnostics of equipment;
• knowledge of networks at the level of "Confident User";
• ability to work with periphery.

 Preferred, but not critical:

• analytical, organizational and time management skills, desire to develop;
• knowledge of Linux;
• experience with Jira, Confluence;
• skills of resource administration within the company;
• ability to work in a team and attention to detail;
• English at the level of ability to read and write documentation.

Our advantages:

• we like problems with an asterisk because they reveal potential;
• we speak directly and simply, even about complex things;
• we don't like bureaucracy and outdated approaches - we give freedom actions;
• we have our own capacity to create technological solutions from scratch;
• we use cloud storage, Kubernetes and other components of digital maturity;
• we strive to automate the routine to use time for development and professional growth within the company;
• we offer a clear career plan with Performance Review, trainings, mentoring programs, the opportunity to partially work on additional projects to test other technologies.

 Mast hev:

• hybrid work — work where it is comfortable and safe;
• flexible start of the working day - start when it's convenient for you;
• official registration in Ukraine or Poland - we will support you in solving bureaucratic issues and help with documents;
• 20 days of paid vacation, public holidays and sick leave — we are for work-life balance;
• medical insurance in top clinics — we care about your health;
• Benefit cafe — spend monthly on your interests, hobbies, sports, etc.;
• events - take part in master classes, visit team building and corporate parties;
• learning, learning and learning again - an individual budget for courses, corporate English, workshops and an online library.

Do you have aspirations and a desire for constant growth and new knowledge? Do you want to actively participate in the process of creating a product? Let's get to know each other!