Middle Customer Support in Brightgrove

About The CustomerOur customer's mission is to develop applications that look great and work perfectly. This comes from their philosophy of integrating the two great disciplines of design and development, ensuring that each understands the needs of the other.This balance of form and function ensures engaging applications that deliver digital experiences reliably and effortlessly.About the ProjectOur new cloud application for funeral management can be accessed securely from any internet-enabled device. It’s built using the same best-in-class technologies that underpin many of the online applications used by millions of people on a daily basis.What's in for youInterview process that respects people and their timeProfessional and open IT communityInternal meet-ups and resources for knowledge sharingTime for recovery and relaxationBright online and offline eventsOpportunity to become part of our internal volunteer communityAbout The TeamYou will be working closely with technical expert (Ruby Fullstack developer), Product Owner and report to Head of Customer Success.ResponsibilitiesWe're looking for SAAS Application Support Engineer• Respond promptly to issues raised via tickets, telephone & email• Resolve simple user error issues• Escalate issues requiring changes to an application• Proactively communicate with users until escalated issues are resolved• Ensure users are satisfied with resolutions to issues• Log feature requests• Identify recurring issues that a change to the application or user training tenant setup could resolve• Preparation of initial data for import in M/S Excel• Customising templates using HTML, CSS & Liquid• Ensure tenant is aware of what is required from them and by when• Proactively communicate with new tenants regarding progress and outstanding requirementsCandidate RequirementsExcellent written and spoken EnglishGood technology-savvy skills, such as quickly catching up with new software platforms (e.g., ticketing system), and troubleshooting basic program/browser issues on the advanced user level.Basic knowledge and understanding of HTML & CSS Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Галузі Розробка програмного забезпечення