Middle Content Writer (Customer Service) in Upstars

Middle Content Writer (Customer Service) Kyiv, Warsaw (Poland), remotely UPSSTARS is a product IT company that makes people and brands soar. We know how to launch stellar projects in the iGaming sphere ✨ Our main focus of work is B2B services and technological solutions for clients around the world. So, supporting the legal and transparent market of Ukraine is essential, that is why we recently received a B2B license for the provision of gambling services in Ukraine. We are expanding our dream team and are looking for a Middle Content Writer (Customer Service). ✅ Your future tasks: create and maintain a customer knowledge base (FAQ) as a self-service tool; adapt the content of chatbots and FAQs to improve self-service capabilities; develop, evaluate and improve internal policies and procedures, including tone of voice requirements, to ensure the clarity, relevance and professionalism of all content; work closely with different departments to assess communication needs, advise on content structure, tone and delivery method to achieve maximum effect; develop a standardized set of templates for chats, e-mails and other forms of communication; training and consulting staff on best communication practices, focusing on clarity, brevity and accuracy; to perform cross-language translation of content—the accurate translation of the content of the conspiracy of the original target of translation requires the use of the right tools or methods; be aware of industry trends that affect communication standards; analyze the impact of implemented communication strategies on customer satisfaction and behavior, adjust approaches as necessary to improve customer experience. 💪 Your skills: work experience in creating content/writing documentation, preferably in the field of customer service or a similar position from 1 year; experience in working with HTML, CSS (for organizing and managing content); client-oriented approach to rewriting texts; written English at level C1; excellent writing skills, proofreading, attention to detail; multitasking, the ability to juggle different tasks at the same time. 🤞 Desirable, but not critical: work experience in the iGaming industry; experience in developing and implementing communication instructions and standards; experience in content adaptation for knowledge base chatbots; experience working with graphic content (preparation of images for content); proficiency in additional languages ​​(FR, DE). 🌟 Our advantages: we like tasks with an asterisk, fools reveal potential; we speak directly and simply, even about complex things; we do not like bureaucracy and outdated approaches - we give freedom of action; we have our own capacity to create technological solutions from scratch; we use cloud storage, Kubernetes and other components of digital maturity; we seek to automate the routine in order to use time for development and professional growth within the company; we offer a clear career plan with Performance Review, trainings, mentoring programs, the opportunity to partially work on additional projects to test other technologies. 🍪 Mast-hev: hybrid work - work from home and office, all for your comfort and security; flexible start workingth day - start when it's convenient for you; 20 days of paid vacation, public holidays in Ilikarnyani - mizavork-life balance; medical insurance in utopian clinics—we care about your health; Benefit cafe - spend monthly on your preferences, hobbies, sports, etc.; events - take part in master classes, visit team buildings and corporations; study, study and more study — individual budget, courses, corporate English, workshops and an online library. Do you have aspirations and desire for constant growth of your knowledge? Do you want to take an active part in the process of creating a product? Let's meet! 😉