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analysis and adaptation of chatbot and FAQ content to improve self-service capabilities and customer satisfaction; creation and improvement of content for service teams; close collaboration with other departments to assess communication needs, consulting on content structure, tone and presentation; development and management of a standard set of service team templates for communication in chats and emails; training and consulting service teams on best practices and approaches in communication, focusing on clarity, conciseness and accuracy; interlingual content translation - creating a translation of content from the original language to the target language using appropriate tools and methods; regular familiarization with industry trends; analysis of the impact of implemented communication strategies on customer satisfaction and behavior, adjusting approaches as necessary to improve customer experience.
Middle Content Writer (Customer Service) in Upstars
Posted more than 30 days ago
2 views
Upstars
Without experience
Kyiv
UPSTARS is a product IT company with which both people and brands soar. We know how to launch stellar projects in the iGaming sphere ✨Our main focus is B2B services and technological solutions for clients from all over the world. And yes, supporting the legal and transparent market of Ukraine is a must-have, so we were the third in the country to receive a B2B license to provide gambling services.We are expanding our dream team and looking for Middle Content Writer (Customer Service). , as a cus
UPSTARS is a product IT company with which both people and brands soar. We know how to launch stellar projects in the iGaming sphere ✨
Our main focus is B2B services and technological solutions for clients from all over the world. And yes, supporting the legal and transparent market of Ukraine is a must-have, so we were the third in the country to receive a B2B license to provide gambling services.
We are expanding our dream team and looking for Middle Content Writer (Customer Service).
💪 Your skills:
- work experience in creating content/documentation, preferably in the field of customer care or in a similar position from 1 year; < li>experience working with HTML, CSS (for organizing and managing content);
- customer-oriented approach to writing texts and templates;
- written English at the C1 level;
- excellent writing and editing skills, with maximum attention to detail;
- multitasking.
🤞 Desirable, but not critical:
- experience in the iGaming industry;
- experience in developing and implementing communication strategies and standards;< /li>
- experience in adapting content for chatbots and FAQs;
- experience in working with graphic content (preparation of images for content);
- possession of additional languages (FR, DE) .
🌟 Our advantages:
- we like problems with an asterisk, because they reveal potential;
- we speak directly and simply, even about complex things;
- we do not like bureaucracy and outdated approaches - we give freedom of action;
- we have our own capacity to create technological solutions from scratch;
- we use cloud storage, Kubernetes and other components digital maturity;
- we seek to automate the routine in order to use time for development and professional growth within the company;
- we offer a clear career plan with Performance Review, trainings, mentoring programs, the opportunity to partially work on additional projects to test other technicalnology.
🍪 Mast hev:
- hybrid work - work from home or from the office, where there is everything for your comfort and safety;
- flexible start of the working day - start when it's convenient for you;
- 20 days of paid vacation, public holidays and hospital days - we are for work-life balance;
- medical insurance in top clinics - we care about your health;
- Benefit cafe - spend monthly on hobbies, hobbies, sports , etc.;
- events - take part in master classes, visit team buildings and corporates;
- training, training and training again - individual budget for courses, corporate English, workshops and an online library.
Do you have an aspiration and a desire for constant growth and new knowledge? Do you want to take an active part in the product creation process? Let's meet! 😉
