Marketing Retention Lead in SpaceCrew Finance Company

Our technical advantages:

-We invented modern methods of identification, verification, assessment of the borrower's risk level and created unique services;

- We have our own product development: CRM for customer service, Backend and Frontend development, mobile application development;

- Own automated Data Science Lab;

- The best market specialists who are happy to share their experience.

Marketing Retention Lead in our team will deal with the following tasks:

• Systematic impact on LTV, reissuance of loans and reactivation;

• Description and formalization of the work flow of triggers at all stages of the client's life cycle;

• Transition from operational mailings to a growth approach;

• Increasing conversions between credits;

• Reactivation and retention of existing customers;

• Searching for growth areas, forming hypotheses, running and scaling A/B tests;

• Coordinating work with teams responsible for automating processes in CRM and other systems;

• Preparation of technical and logical requirements for the implementation of triggers, stages of the funnel and their integration;

• Flow implementation control: testing, stability of triggers, timely updates;

• Analyzing the effectiveness of existing autofunnels and initiating their improvement together with the Product Manager and the marketer;

• Cost optimization through process optimization;

• Building reports/diagrams/schemes of interaction with clients.

The filter for this position will be:

• Experience in the position of Head/Lead - Marketing Ops, CRM Ops, Automation Specialist, Retention from 5 years (FinTech, MFO);

• Understanding funnel logic, CJM, product statuses, trigger communications;

• Experience of working with automation tools at the level of creating business processes

• Experience in A/B testing, setup and launch yourself;

• Experience in reactivating client databases;

• Team management experience;

• Ability to analyze data from established companies and make decisions based on data;

• Experience of interaction with product, marketing, technical and sales teams;

• Strong skills in formalizing, structuring and describing processes; 

• Strategic thinking, responsibility, attention to detail.

How we interact with candidates:

• 1 stage: communication with the recruiter online (about 30 minutes);

• 2 stage: communication with your future boss online or in the office (about 60 minutes).

How will your adaptation in SpaceCrew Finance go:

Our HR will meet you, hand over a welcome box and introduce you to the whole team. It will help you get involved in all the processes and values ​​of the company, will hold an adaptation meeting and will support you throughout the period;

You will be assigned a badie that will facilitate your adaptation, answer all your questions and help you quickly get into work.


Why us?

SpaceCrew Finance Group is a place where you don't just work, but grow, open new horizons and get inspiration from the people around you. We are not perfect, but we constantly work to create cool conditions for our team, because we value it very much:

• We have a transparent salary calculation system, we pay all taxes and employ from the first working day;

• We provide 24 days of vacation, paid sick leave, medical insurance;

• Flexible and hybrid work schedule: you will be able to independently plan your day and work remotely or at will in the office.

• We have created an "inviolability point "SpaceCrew Finance" for our employees and their families, we have generators and Starlink!

• We have a perfectly configured internal customer cycle and we regularly collect feedback from employees;

• We pay for professional courses and trainings, also, we have an internal personnel reserve. 

• We have many traditions - we celebrate every anniversary of your work in the company, birthday, congratulations on professional holidays, and we really like to organize themed holidays.

• The office has lounge areas, a library and board games, as well as a kitchen where there is always something to eat;

• We compensate for sports;

• We have corporate English that anyone can do;

To learn more about SpaceCrew Financeand feel our atmosphere - follow the link! 

And if you feel that our values are close to you - be sure to send your resume! We will be glad to meet you!