Manager of the service department, administrator in Aplot, TOV

Congratulations! We are the Aplot company, a Ukrainian manufacturer of entrance doors on the Ukrainian market, which has been operating since 2004. Thanks to many years of experience, our company is a trend-setter on the market not only in Ukraine, but also in Europe. For a more detailed introduction to us, leave a link to our website — aplot.ua It is important for us to create a team that shares our values! We are currently looking for a competent specialist — a manager of the service department. Let's talk briefly about what we offer our future specialist. The location of the company is Velikiy Kuchuriv (5 km from the city of Chernivtsi), Chernivtsi region. We offer: High level of income (study period and trial period of the rate; after an individual salary project); Friendly team and democratic management; Stable and interesting work in a reliable company; Opportunities for personal, professional and career growth; Work schedule Mon-Fri from 09:00 to 17:00; Candidate requirements: Knowledge of metal-plastic structures (windows, doors) is desirable; Understanding of technical aspects of production, installation of entrance doors, their installation and maintenance ;Focusing on solving controversial issues through dialogue;Knowledge of the 1C accounting program and the CRM system will be an advantage, but if you are not at all familiar with these software products, we offer training;Main tasks:Processing of external complaints;Accounting of complaints and reporting;Competent provision of consultations and information on issues related to the return of goods or warranty conditions of service; implementation of a full range of measures to resolve complaints from the Client (description of declared product defects - assessment of damage - compliance with the terms of complaints - internal consideration of the claim together with the production department - providing feedback connection to resolve the situation). Please read the job description and requirements carefully. If you meet these criteria and are ready to join our team, we will be glad to receive your feedback on the job! Iryna mob. 066 002 22 32Show phone or 050 800 99 91Show phone