Technical support manager (trainee) in Litvinenko H. V., FOP

Duties and Responsibilities: Handling customer requests — communication through social networks and less often the phone according to ready-made scripts. Carrying out effective communication with users, providing advice and solving problems related to the use of machines Carrying out communications with partners regarding network maintenance Communication with the application development department and monitoring service for network maintenanceCommunication with the technical department regarding malfunctions and problems at vending machine pointsCreation of content and presentation of the company in social networksActive participation in the creation of POS materials - communication with the company designerParticipation in weekly meetings to improve the process of network development and maintenanceImportant: The vacancy does not involve a remote work formatWe are looking candidates for a young team If you are from another city, the company is ready to provide you with housing Requirements: Work experience in the field of service provision, customer service (will be an advantage) High communication skills and willingness to work with technical information Ability to operate with a large amount of information and freely use tables (Microsoft Office program package) A creative approach to the work processAbility to speak and your patience)Ability to manage conflicts (or a great desire to know how, we will teach) We offer:Stable salaryOpportunities for professional growth in the technological fieldA friendly team and a positive corporate cultureA warm and spacious office in the area of ​​the KPI campusUnlimited coffee, tea and cookiesConvenient schedule working hours 11:00 - 20:00 Mon-Fri