Manager of support for veterans and their loved ones in a mobile office in Veteran Hab

For more than five years, Veteran Hub has been working to support soldiers and their loved ones. We are currently improving our toll-free services across the network and are looking for a Veteran and Family Support Manager. We need a person who will work in the mobile office team in the Kyiv region for field work with the target audience. The person in this position will be the primary liaison between customers and all network service providers and partner organizations. She or he will coordinate clients within the organization, provide support, refer to other counselors and accompany them on their way to improve their well-being.

A support manager is a person who:

• Empathetic, flexible and adaptable to changes in customer needs and possible solutions
• Able to work in a team
• Has good organizational skills
• Has excellent communication skills and active listening skills
• Has analytical skills, knows how to structure information, solve problems and is attentive to details
• Has a high level of responsibility, self-organization and time management< /li>
• Resistant to stress and knows how to resolve conflicts

What needs to be done:

• Conduct comprehensive identification, analysis and prioritization of the client's needs, in accordance with the instructions and the approved approach
• Develop a plan to meet the needs of clients, fill it together and accompany it in the implementation process
• Analyze opportunities and services within the organization, partner organizations or other external providers and familiarize clients with them
• Advise about the organization's services (job search, educational opportunities, grant opportunities, hobbies and volunteer initiatives using the organization's Knowledge Base)
• Coordinate service providers internally networks
• Provide personal support to clients in the process of implementing a developed plan to meet the client's needs
• Administer the process of redirecting the client for mental health services and accompany them in the process of obtaining them
• Carry out regular monitoring of the provision of customer services and carry out evaluation

Qualification requirements

• Education in the fields of social work, sociology, pedagogy, psychology or other related specialties
• Experience of working as a social worker, case manager with a target audience of 2 years or more in the public, state or corporate sectors
• Be able to provide psychological first aid to clients and if necessary engage psychologists to provide crisis counseling >Full-time employment (five days a week, from Tuesday to Saturday, from 11:00 a.m. to 7:00 p.m.)
• Official employment
• Loyalty and support at all stages of work
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What can be an advantage

• Experience as a project manager, HR manager, manager of training and development
• Experience of participation in volsocial initiatives
• Knowledge of the English language at a level not lower than B1
• Experience of serving in the Defense Forces of Ukraine. Participation in combat operations.

The stages we will go through together before becoming one team:

1. Letter from HR< /li>
2. Call from HR
3. Test task
4. Final interview in the Hub

We will be sincerely happy for veterans and to their loved ones in the Veteran Hub team, however, the position is open to all interested parties

Send resumes and cover letters to: [feedback]

Subject of the letter: Support Manager at Mobile office / Kyiv / Your last name

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