Manager of support for veterans and their relatives in Veteran Hab

For more than five years, Veteran Hub has been working to support soldiers and their loved ones. We are currently improving our toll-free services across the network and are looking for a Veteran and Family Support Manager. We need a person who will work offline in a space in Vinnytsia. The Support Manager will be the primary liaison between customers and all network service providers. She or he will coordinate clients within the organization, provide support, refer to other counselors and accompany them on the path to improving their well-being.

Veteran Hub support manager is a person who:

• Empathetic, flexible and adaptable to changes in customer needs and possible solutions

• Able to work in team

• Has good organizational skills

• Has excellent communication skills as well as active listening skills

• Has analytical abilities, knows how to structure information, solve problematic issues, pays attention to details

• Has a high level of responsibility, self-organization and time management

What to do:

• Carry out comprehensive identification, analysis and prioritization of client needs, in accordance with the instructions and the approved approach

• Develop a plan to meet customer needs, fill it together and accompany it in the implementation process

• Analyze opportunities and services within the organization, partner organizations or other external providers and familiarize customers with them

• Advise about the organization's services (job search, educational opportunities, grant opportunities, hobbies and volunteer initiatives using the organization's Knowledge Base)

• Coordinate service providers within the network

• Make personal support of clients in the process of implementation of the developed plan to satisfy needs of the client

• Administer the client referral process for mental health services 

• Conduct regular monitoring and evaluation of customer service delivery

Qualification requirements:

• Experience as a project manager, HR manager, training and development manager, social worker, case manager with a target audience will be an advantage

• Experience of participating in volunteer, social initiatives will be valuable

• Knowledge of the English language at a level not lower than B1

We offer:

• Involvement in important work for the welfare of veterans and their loved ones

• Official employment from the first working day, compliance with all regulations of the Labor Code

• Support of highly professional management of the organization that adheres to a democratic approach to management

Terms of use:

• Working hours: Monday-Friday, from 11:00 to 19:00 

• Convenient location of pet-friendly office at 29 Slavetna St.

The stages we will go through before becoming one team:

• Communication with HR

• Test task

• Final interview

Send your resume and motivation letter with the desired salary level with the subject: "Support manager / Vinnytsia / Your surname and first name" to: cv@veteranhub .com.ua

Dear candidates, by sending your resume, you consent to the processing of personal data, in accordance with the Law of Ukraine "On the Protection of Personal Data"