Manager of support for veterans and their relatives in Veteran Hab

For more than five years, Veteran Hub has been working to support soldiers and their loved ones. We are currently improving our toll-free services across the network and are looking for a Veteran and Family Support Manager. We need a person who will work offline in a space in Kyiv. The person in this position will be the primary liaison between customers and all network service providers. She or he will coordinate clients within the organization, provide support, refer to other counselors, and accompany them on their journey to improve their well-being.

A Veteran Support Manager is someone who: p>

• empathetic, flexible and adaptable to changes in customer needs and possible solutions;
• can work in a team;
• has good organizational skills;
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• has excellent communication skills and active listening skills;
• has analytical skills, knows how to structure information, solve problems and is attentive to details;
• has a high level of responsibility, self-organization and time management.

What needs to be done

• conduct comprehensive identification, analysis and prioritization of client needs, according to the instructions and approved approach
• develop a plan to meet customer needs, fill it together and accompany it in the implementation process
• analyze opportunities and services within the organization, partner organizations or other external providers and introduce them to customers
• advise about the organization's services (job search, educational opportunities, grant opportunities, hobbies and volunteer initiatives using the organization's Knowledge Base)
• coordinate service providers within the network
• provide personal support to clients in the process of implementing a developed plan to meet the client's needs
• administer the process of redirecting the client for mental health services and accompany them in the process of receiving them
• conduct regular monitoring of the provision of client services and carry out evaluation

Qualification requirements:

• work experience as a project manager, HR manager, manager / who from training and development, social worker, case manager with a target audience will be an advantage;
• experience of participating in volunteer, social initiatives will be valuable
• knowledge of the English language at a level not lower than B1

We offer:

• participation in important work for the welfare of veterans and their loved ones;
• official employment from the first working day, compliance with all norms of the Labor Code;
• support of highly professional management of the organization, which adheres to a democratic approach to management;
• work schedule: Monday-Friday, from 11 a.m. to 7 p.m. hours;
• convenient location of pet-friendly office in Podilskyi district (m. Contractarea).

Stages we will go through before becoming one team: strong>

1. Call from HR
2. Test task
3. Final interviewю

We will sincerely welcome veterans and their loved ones in the Veteran Hub team!