Manager of support for veterans and their relatives in Veteran Hab

For more than five years, Veteran Hub has been working to support soldiers and their loved ones. We are currently improving our toll-free services across the network and are looking for a Veteran and Family Support Manager. We need a person who will work offline in a space in Vinnytsia.

The person on this position will be the main link between customers and all network service providers. She or he will coordinate clients within the organization, provide support, refer to other consultants and accompany them on the path to improving their well-being.

A support manager is a person who

• Empathetic, flexible and responsive to customer needs and possible solution options

• Has good organizational skills

• Has excellent communication skills and active listening skills

• Has analytical skills, knows how to structure information, solve problems and is attentive to details

• Has a high level of responsibility, self-organization and time management

• Resistant to stress and knows how to resolve conflicts

What to do

• Carry out comprehensive identification, analysis and prioritization of client needs, in accordance with the instructions and approved approach

• Develop a plan to meet customer needs, fill it together and accompany it in the implementation process

• Analyze opportunities and services within the organization, partner organizations or other external providers and introduce them to customers

• Advise about the organization's services (job search, educational opportunities, grant opportunities, hobbies and volunteer initiatives using the organization's Knowledge Base)

• Coordinate service providers within the network

• Provide personal support to clients in the process of implementing a developed plan to meet the client's needs

• Administer the process of client referral for mental health services and accompany them in the process of obtaining them

• Conduct regular monitoring and evaluation of customer service delivery

Qualification requirements

• Experience of working with soldiers and their relatives from 1 year in public, state or corporate sectors

• Education in the fields of social work, sociology, pedagogy, psychology or other related specialties will be an advantage

• Be a confident user of computer equipment, Google packages

• Be able to provide psychological first aid to clients and, if necessary, involve psychologists to provide crisis counseling

What can be an advantage

• Work experience as a social worker, project manager, manager of work withstaff, training and development manager

• Experience of participating in volunteer, social initiatives will be valuable

• Knowledge of the English language is not below B1 would be an advantage

Working conditions

• Full-time / full-time in the Hub

• Official employment and timely payment." >

• Loyalty and support

• Culture of mutual respect in the team

The stages we will go through before becoming one team

1. Call from HR

2. Test task

3. Final interview

We would be very happy to have veterans and their loved ones on the Veteran Hub team, but the position is open to anyone who is interested

Send resume and cover letter with salary as subject«Support manager / Vinnytsia / your surname and first name» at:[email protected]

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