Manager of service development (development of service processes for EO and FOP) in NovaPay

In connection with the expansion of the staff, the financial company "NovaPay" LLC (NOVA Group) announces a competition for the vacancy "Manager of service development (development of service processes of UO and FOP)" Requirements: work experience of 2 years in a similar position, experience of successful implementation of projects with the service of UO and FOP, remote service channels and cash operations knowledge of the market of payment services for FOP and UO, including the remote service market, best practices and experience know the rules of forming business requirements and technical tasks Main tasks: preparation, implementation and support of the process development plan service of HR and FOP in the company, evaluation of their effectiveness and development of measures to achieve the set goals communication with the teams of business analysis, development, marketing, customer experience at all stages of design, implementation and support of implementation or process changes conducting an evaluation of the effectiveness of implemented projects and analysis of compliance of processes with values client and company development and implementation of internal regulatory documents (product standards, instructions, technological maps, etc.) for clients — legal entities and FOPs We offer: work at an innovative company in the FinTech segment official employment convenient work schedule from 9.00 a.m. to 6.00 p.m., on Fridays until 4.45 p.m. hybrid nature of workhealth insurance mentoring program and support for each new employeemeetings with famous speakers in the Corporate Clubcorporate culture that motivates, energizes with positivity and gives confidence for the next day