Head of projects and programs to improve customer experience in OTP BANK Ukraine

OTP Bank Ukraine is one of the largest Ukrainian banks with 100% foreign capital, a recognized leader of the country's financial sector, a member of the European financial group operating in 11 countries. Friends, we are currently looking for a Manager of projects and programs to improve customer experience. Your future functionality: Conducting in-depth interviews and testing with the client. Building CJM and personas. Determining the main pain points and needs of clients. Our candidate has: The ability to conduct in-depth interviews and testing with the client. Participation in Service Design projects. Knowledge of the basics of Agile. English at Intermediate levelKnowledge of Miro, Mural, Figma6 programs. Knowledge of UI/UX will be an advantage. With us you get: a decent level of salary, paid twice a month; 28 calendar days of vacation, paid sick leave; annual salary review; the opportunity to work remotely; educational programs, seminars, trainings, reading club, English language courses, etc. We are in social. networks: https://www.otpbank.com.ua/https://www.facebook.com/otpbankua/Thank you for your interest in our vacancy. In case of a positive decision, we will contact you within 14 days. If during this time you do not receive a response to your resume, do not be upset - it means that we cannot offer a suitable vacancy right now, but we have saved your resume in our personnel reserve database. If a vacancy appears in the future, we will invite you to consider it. This announcement is not an advertisement!