Manager of projects and programs for the development of service channels (Project Manager) in Kyivstar/Kiyivstar

We are looking for a purposeful and result-oriented project manager who will lead the quality of B2B customer service in the TeleAccountManagers channel, develop this channel, highlight development areas, implement projects , which change B2B customer service for the better.

This role includes functional channel management, communication with administrative managers aimed at improving B2B customer service.

Main responsibilities:

• Managing the client base of the B2B segment in order to improve key service performance indicators;
• Managing the overall the effectiveness of the specialized direction of the TeleAccountManagers channel and the optimal use of their resources;
• Ensuring the development of the TeleAccountManagers team: adaptation of new employees, development of service skills;
• Preparation and recommendations regarding the segmentation of the LE/SME subscriber/client base (analyzes the optimal number and quality of fixed base in segments);
• Analysis of risks and early proposal of actions to solve them;
• Initiation of change of fixed bases according to previously prepared registers;
• li>Ensuring the implementation of planned direction indicators;

Necessary skills:

• 3+ years of project/channel management experience (experience in telecommunications or financial business would be an advantage);
• Strong communication skills;
• Strong data analysis and problem solving skills;
< li>Ability to systematize information;
• Ability to draw reasoned conclusions;
• Business orientation and focus on service metrics. Practical experience in analytics;
• Ability to use methodologies to determine priorities;
• Exceptional negotiator;
• Excellent written and oral communication skills, cross-functional cooperation.
• li>

Why Kyivstar:

• Barrier-free space - we respect your personality and help make making work an enjoyable part of life;
• Flexible work schedule, hybrid work format;
• Basic social benefits and even more;
• Opportunities for development and career management;
• Mental and emotional support programs for you and your family;
• Easy adaptation - we are there from the first call;
• Care and support of Defenders: military support programs, veterans and their families "4.5.0. Finally at home";
• A responsible company that supports the country, society and the army. 

Join Kyivstar, because this is your new comfort zone in professional life!