Customer Care Department Manager (Poland) in Ringostat

Ringostat is a Ukrainian AI platform for business that provides tools for telephony, call tracking and call analytics. Our success is confirmed by trust more than 2300 companies, among which are well-known brands Peugeot, Mercedes-Benz, Jooble and OLX. We have a wide partner network with more than 250 top digital agencies, integrators and other companies that use our product in their work every day and improve their business results.

We are looking for a Customer Success Manager who speaks Polish and is ready to work on the international market, implement the best solutions and help customers all over the world. If you want to achieve success on a global level, Ringostat is the place where you can realize your potential.

Just look, what our customers and partners say.

Who are we looking for?

Hard skills:

1. Proficiency in Polish at the C1 level.
2. Computer proficiency at the level of an advanced user.
3. Literacy: competent oral and written Ukrainian and Polish.
4. Ability to communicate with clients: listening and maintaining a conversation, a must have. sense of humor, customer orientation.
5. Interest in modern IT technologies.

Soft skills:

1. Ability to self-study and quickly learn in new field.
2. Desire to help people.
3. Non-conflict.
4. Focus on the result.
5. Work in multitasking mode.

Will be a useful advantage:

Availability of work experience in the IT field in a similar position (customer support department, customer care department, sales and customer support department, personal manager).

If you can do much more - great, it will be easier and you will be able to earn more quickly.
If not - we will teach you and "take you by the hand".

What should be done?

1. Respond to incoming customer inquiries and make calls to customers independently.
2. Teach customers the correct and full use of the service.
3. Propose and assist in the implementation of additional Ringostat tools to solve customer problems.
4. Communicate with customers to understand their satisfaction with the service.
5. Proactively and promptly respond to customer problems and solve them.

What we offer:

1. Payment is the rate + monthly bonus. This means that in addition to the fixed market rate, you also have an additional bonus that you can directly influence.
2. Working hours from 9:00 a.m. to 6:00 p.m. Polish business time.
3. Opportunity to work completely remotely or in the office (Odesa, Kyiv, Kharkiv and Cherkasy). Offices are autonomous in case of a shutdown
4. Paid vacation — 18 working days, 8 paid sick days per year without certificates and 11 public holidays.
5. Compensation of 50% of professional training: courses, trainings, webinars, etc.
6. Social package in Cafeteria Plan format — 3,000 UAH per quarter, which you can spend on education, sports, health, hobbies, etc. The company compensates 50% of the costs, and the choice is yours!
7. Additional paid days off, which are provided when certain life circumstances occur.
8. Availability of a transparent Sabbatical policy (long vacation for 1-3 months).
9. Opportunity for training and development: experience and support of our employees, help in professional adaptation under supervision throughout the trial period.
10. Internal corporate discounts for orders food, entertainment, household services, technology, education, books, health, sports and financial services.
11. Quick decision-making and testing of ideas - no unnecessary bureaucracy and micro-management.
12. Profile events and chats to share experiences within a group of companies.
13. Team activities to support each other even in difficult times.
14. A clear position and concrete actions to approach Victories Since the beginning of the full-scale invasion, we have allocated more than $4,000,000 for military and humanitarian purposes.