Manager of control and quality of business processes in Top Trend

Congratulations, future colleague! We are the most popular online store operating in the domestic market of Ukraine, all of whose divisions are located in Khmelnytskyi. Possesses excellent communication, analytical skills and strong attention to detail;Resistant to stress, responsible and diligent;Experience with conflicted customers and claims work;Customer service experience preferred, as well as experience with quality control tools;User-level PC experience with CRM . ;Friendly, young team;Discounts on the company's products;The salary is discussed at the interview. Payments 2 times per month.Responsibilities: Monitoring the quality of operator work, identifying violations; Monitoring and evaluating calls made by operators to ensure compliance with company policies and procedures; Providing feedback to operators to improve their performance; Identifying trends and patterns in interaction with customers and proposing process improvements; Keeping accurate records of call evaluations and compiling reports for management; Cooperation with other departments to develop and implement training programs for customer service representatives. The presence of a sense of humor and a positive outlook will be a plus😊Interested in the vacancy? Then send your resume. 📞 0730663110 Show phone number HR Anastasia📞 0730008980 Show phone number HR Nina