Manager of client support in Simmetriya Plyus, OOO

Simetry Plus is a national outsourcing company that has been helping foreign companies and local entrepreneurs develop their business in Ukraine for more than 10 years.

We provide effective solutions in the fields of financial management, audit, accounting, legal support and IT products. Every month we attract new clients and are constantly looking for professionals in the field of accounting for various areas. 

We are looking for a Customer Support Manager. 
If you are a responsible, proactive and detail-oriented specialist who knows how to build trusting relationships with clients, is results-oriented and has experience in customer service - we are waiting for you!

Requirements:

• Higher education (preferably in the field of economics).
• Work experience in the field of customer service.
• Fluent command of the Ukrainian language.
• Communication, ability to maintain dialogue.
• Willingness to quickly learn new things.
• Knowledge of the basics of accounting, taxes and banking is desirable.
• Computer skills at the level user.

Responsibilities:

• Customer support: Work with requests in Telegram, mail and phone. We value speed and courtesy.

• Coordination: You will assign tasks to our lawyers, accountants and IT department, controlling their execution.

• Time and quality control: Your task is to ensure that the client receives the result on time. If there is a delay - you are the one who will professionally resolve this issue.

• Analytics and CRM: Monitoring of customer balances (deposits) and control of the amount of work performed according to reports.

• Preemptive work: Analysis of customer behavior to prevent their outflow and offer new services that may be of use to them useful.

• Loyalty: Greeting customers with holidays and informing about important changes in legislation or promotions.

Working conditions:

• Remote work format from Mon-Fri, 9:00 a.m. to 5:00 p.m.
• Opportunity for professional and career growth.
• Compensation of professional training expenses.
• Support at all stages of work.