Manager in the online store (remotely) processing orders in SBTR, Internet-magazin

We are looking for a person in our team for the position of "Manager of the online store"

Requirements:

• Customer orientation - the ability to find a common language with any customer
• Relevant work experience from 2 years;
• Experience in CRM Sales Drive is welcome
• High level of self-organization, responsibility;
• Competent oral and written language, ability to formulate succinctly and easily opinions;

 Terms of service:

• Working hours: 9.00-19.00 (Mon-Fri), 10.00-13.00 (Sat) < /li>
• Remote work
• Timely payment of wages + bonuses.
• Small company, lack of hierarchy.
• Opportunity to develop and build a career.

 Responsibilities:

1)Communication with customers of the online store (phone, mail, messengers).Answering incoming calls from new customers, communication with existing customer base.

2) Full support of orders.Acceptance and execution of orders, creation of invoices, preparation of orders and documents for delivery and control of delivery, control of payment for orders, preparation of primary accounting documents, control of uncollected orders, work with returns, resolution of product warranty issues. font-style: normal">Working with reviews. 

3) Working with the product.Creating new product items in the online store catalog and controlling their entry into the marketplaces and their correct display in the target categories

 4) Advertising activities. 

- Preparation of mini presentations (Word / pdf)

- Sending commercial offers to customers.

- Informing customers about current promotions. Promotional price control.

- Control of the correctness of the display of information about the breach on the sites

Marketplaces we work with:

• Rozetka
• Prom
• Epicenter
• Hello
• Hubber

In which applications the work will be carried out:

• The main work goes to CRM Sales Drive
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• Working with mail gmail
• Working with orders in Google spreadsheets / Gmail mail / Prom portal / Rozetka portal / Epicenter portal / Allo portal
• Separate phone number with all messengers WhatsApp/Telegram/Viber/for communication with clients.
• Working with sending orders through the online office of New Mail / Google spreadsheets
• Control of payments through CRM Sales Drive
• Work with content through FOKS