Manager in the customer support department in Grade Education Centre

Grade Education Center is the largest center for international English language exams in Ukraine (TOEFL, IELTS, Cambridge English). We teach English to children and adults, test the language level and improve the qualifications of teachers. Pwe will do everything possible to ensure a really high and high-quality level of the English language in Ukraine. We are looking for a manager in the customer support department, with 1 year experience - to work with our current students. You will love this job if you love English and enjoy interacting with people. Multitasking, attention to detail and the ability to organize your day will come in handy. 

What will you do:

• keeping a database of current students of the center< /span>
• correspondence with clients by email and messengers
selection of training program
• solving student administrative issues
billing for payment
• organization and planning of additional classes
• collection of information for company statistics

Our wishes to the candidate:

• higher education (we will be happy if it is philology or translation)
• knowledge of the English language (Pre Intermediate B1 level)
• work experience at similar position from 1 year
• confident user of Word and Excel
literate spoken and written Ukrainian language
• high communication skills
• punctuality, attentiveness to details
  

For our part, we offer:

• a cozy office in the center of Kyiv (Yaroslaviv Val Street, Golden Gate metro station")

• modern equipment for work

• continuous development in a team of professionals

• competitive salary: from UAH 20,000 and additional bonuses for achievements

• paid sick leave and vacation

• 50% discount on English courses

• corporate psychologist (free)

Work schedule:

• administrative office is open from Monday to Friday from 09:00 to 22:00 (during martial law until 20:30), on Saturday from 10:00 to 19:00, on Sunday from 11: 00 to 17:00
• managers work in shifts (9-hour working day), there are 2 days off a week
  

Grade Education Center is a place where you can realize your professional skills and abilities, constantly develop and learn new things. We are waiting for your resumes! 

Send your feedback to  [email protected]  with the title of the vacancy in the subject of the email and write a brief introduction about yourself - so we can learn more about you.