Loyalty/CRM manager in DTEK, TOV, Energetichna kompaniya

YASNO is a brand under which a group of companies operates in the supply of electricity, gas, energy efficiency solutions and electric vehicles. We provide services for 3.5 million Ukrainian families and 80 thousand legal clients. Three companies of the YASNO brand three times topped the rating of electricity suppliers of Ukraine compiled by the DiXi Group analytical center as part of the USAID project.

Loyalty/CRM-manager

Together with you, we will solve the following tasks:

• Development of the customer base of the loyalty program and work with the main KPIs;
• Management of marketing projects (CRM promo compaign): segmentation of the client base and setting up personalized offers (promotions) and communications;
• Evaluation of the effectiveness of the loyalty program and preparation of analytics (reports and dashboards);
• Regular analysis of the PL database in order to study the behavioral factors of customers ;
• Participate in the creation of a backlog of new PL functionality and work with the development team;
• Conducting a PL market analysis: competitor offers, trends, demand, reviews;
• Working with the CRM system and providing its support;
• Working with customer requests.

You are our candidate if you have:

• Experience of working in Loyalty/CRM-manager positions from 3 years;
• Experience of information analysis, derivation of patterns and structure;
• Experience of developing and following marketing of strategies;
• Experience of working with CRM systems at the level of a confident user;
• Knowledge of the basics of strategic marketing: market attractiveness analysis, needs analysis through segmentation, competitive analysis, targeting and positioning;
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• High level of knowledge of Excel;
• Basic knowledge of SQL.

On you are waiting for:

• A team of professionals;
• Interesting projects;
• Professional development;
• Opportunities of
• Useful trainings and team-building activities;
• Psychological support;
• Gifts when designing and on the occasion of significant events (holidays, birth of a child, etc.);< /li>
• Gratitude program "Thank you" with the opportunity to get cool merch;
• Modern office in UNIT.City with a gym and massage chairs;
• Free parking and shuttle from the nearest metro stations;
• And of course: official employment, competitive pay (always timely and transparent remuneration), annual bonus, health insurance. 

We will contact you within two weeks in case of a positive decision on your candidacy.