Loyalty and CRM program manager in EKO-Market

Congratulations, candidate!

We are ECO Market — a national network of supermarkets, which has been operating in Ukraine stably since 2002. Our network includes more than 80 stores and 3,000 employees throughout Ukraine. The stores are located in 18 cities of the country. Our network includes food and non-food essentials, and we also have our own production - cooking and baking! Some stores even have confectionery shops! Our suppliers are the leading manufacturers not only of Ukraine, but also of the whole world.

Currently, we are looking for a qualified specialist for the position of Loyalty Program Manager and customer support

Area of ​​responsibility:

• Development and implementation of CRM strategy and loyalty programs, direct communication with the client base: Viber, Push and SMS messages;
• Study of consumer demand, arrangement of the consumer portrait;
• Analysis of the market and competitive environment to identify new business opportunities for the company;
• Create relevant proposals for the development of the client base and improvement of the main CRM KPIs taking into account the RFM segment customers;
• Management, support and administration of the customer database;
• Control of the CRM system, coordination of work on improving processes and setting up the CRM system;
• Regular working with statistical data of the database, their analysis and segmentation;
• Development of an interaction strategy with the target audience taking into account its analysis;
• Development of recommendations for retaining, returning and attracting new customers to the loyalty program ;
• Formation of operational reports and presentations;
• Preparation of internal reports and documents

Our expectations from the candidate:

• Experience in a similar position;
• Customer orientation;
• Attention to details and analytical skills;
• Responsibility and ability to work in the team.

We offer:

• Interesting and large-scale projects;
• Reservation of company employees;
• Working schedule from 9:00 to 18:00, Friday from 9: 00 - 16:00;
• Competitive salary.

If you are interested in our vacancy, you can write to me at +380672406869, or leave your CV and contact details and I will contact you in the near future.

Regards, Anna