Localisation Manager in Capital.com

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. 

Localisation Management:

• Manage translation and any other language services projects from top to bottom (receiving requests from stakeholders, estimating costs and turnaround times, full project placement and delivery back to the stakeholders)
• Prepare files for CAT tool processing and prior to final deliver to the stakeholder
• Run analysis and pre-translation in the CAT tool to estimate word counts, fuzzy matches, repetitions etc. to optimise costs and turnaround times
• Maintain linguistic assets across all languages, including but not limited to: translation memories, glossaries, matrix, QA checklists etc.
• Respond to translator queries and apply any corrective actions to support quality of the future translation projects

Quality Assurance:

• Run quality assurance on all projects and all languages as part of in-CAT QA and checklists, as well as pre-delivery check on the target file formats to ensure the delivery is compliant with the stakeholder requirements and quality expectations
• Perform translation and review tasks into the native target languages as and when required by the business
• Conduct QA and quality auditing on web, apps and any other content and environments

Vendor Management:

• Planning and running outsourcing campaigns for all languages across multiple domains to source and onboard the best translators and reviewers onto the database
• Screening the applicants, assigning test translations to potential candidates and their reviewers, evaluating feedback and off/onboarding translators
• Evaluating and managing translator performance (quality/LQA and project delivery) across all languages and updating the database accordingly
• Ensuring all reference materials for translators are updated and relevant (CAT tool instructions, brand and tone of voice, welcome pack etc.)

Other:

• Document, update and maintain any information, processes and metrics required by the business
• Create slide decks, how-to articles and record training videos to support content and localisation
• Collaborate with stakeholders across the business to optimise content and localisation processes, quality and throughputs
• Test and implement different technical solutions to support content management and localisation

Requirements:

• Proven experience in managing translation and language service projects
• Proficiency with CAT tools for file preparation and optimisation
• Experience maintaining translation memories, glossaries, and QA checklists
• Strong documentation and process maintenance skills
• Ability to create training materials and support localisation efforts
• Excellent collaboration skills with stakeholders