Loan Servicing Operations Specialist in Presidential Bank

Send a private message to the job posting on behalf of Presidential Bank Cathy Coughlin Cathy Coughlin Vice President of Human Resources at Presidential Bank The Loan Servicing Operations Specialist position is primarily responsible in maintaining appropriate levels of customer service and operational efficiency while meeting all regulatory requirements. Duties include review and interpretation of complex loan and legal documentation packages with emphasis on loan structure analysis (billing, rate structures, and payments) and comparison to credit approval documentation. Perform accurate set up and/or maintenance that includes booking, research, wire and/or payment processing, and related servicing events on the Fiserv DNA and related systems. Experience with general ledger and financial application of funds and capacity to work in a detailed, yet quick paced environment is critical for this role.Responsibilities·Provide assistance on loan servicing inquiries regarding payment inquiries, transaction research, error resolution and general loan account questions. ·Review daily loan reports and distribute as needed.·Conducts daily monitoring of maintenance loan reports.·Process payment transactions in servicing database.·Post close and audit all 1st mortgage, commercial, consumer loans and prepare files for scanning·Process and review loan modifications and renewals.·Tracks and post close loans on the tax service, flood certifications, and delinquent tax report.·Pay all hazard insurance bills and review cancellation notifications.·Maintain force placed hazard policies, condo insurance, flood insurance and any other insurance policies.·Performs review and research for analysis of escrow; annual reviews interest on escrow. Responsible for ARM/payment change notice(s) and review, as well as system adjustments for modifications, extensions, and conversions. Responsible for the processing of loan participations, remittance and reporting. Responsible for processing PMI and FHA MIP.Maintain and demonstrate proficiency with loan software applications. Work with system providers to utilize applications to fullest capacity, streamlining processes and procedures. Analyze, prepare and train for periodic updates to system software and verify enhancements are working correctly. Examine various operational challenges and apply appropriate solutions. Assist and develop procedures as needed and overall coordination of department workflow. Monitors and enforces compliance related policies, procedures, guidelines, and bank's practices. Assist with procedure manual for Loan Servicing area. Able to work closely with loan officers and department managers to promote communication and to ensure quality service.·Provide back up to department staff as requested.·Other projects and/or duties as assigned.Qualifications•In-depth knowledge of all mortgage products and services, policies, and procedures and related regulations including reporting and Audit requirements .•Minimum of 5 years of prior administrative assistance experience.•Prior banking experience required; commercial administration or documentation experience preferred.•Demonstrated ability to make complex decisions regarding a variety of financial activities.•Detailed oriented, high degree of accuracy.•Ability to perform multiple duties and meet deadlines.•Demonstrated leadership skills with ability to deal effectively with external corporate executives and senior management.•Advanced accounting skills necessary to perform complex reporting and financial analysis functions.•Moderate computer skills including word processing and spreadsheet applications.•Strong organizational, interpersonal, management, communication (both written and oral), analytical and problem-solving skills.This level of knowledge is normally acquired through completion of an undergraduate degree in a business-related discipline and 4 years in loan operations, or an equivalent in experience (8 years).Presidential Bank, FSB is an equal opportunity/ affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state or local law. Show more Show less Job Level Young Professional Employment Type Full-time Job Responsibilities Financial Activities and Operations and Sales Industries Banking Services