Linux/VoIP Technical Support Engineer in IPTel

Since 2013, IPTel (iptel.ua) has been engaged in the creation of IP PBX and call centers, as well as call automation systems, helping companies to implement modern telephony, improve the quality of call processing, save money, modernize outdated communication systems and integrate telephony with business -applications. Due to growth and entry into new markets, we are expanding our customer support team. We will be glad to see you in our team. Requirements Possession of competent communication skills in Ukrainian and Russian. Work experience from 1 year. Knowledge of how to install Linux; Ability to edit configuration files; Knowledge of basic utilities for working in the Linux command line. Stable fast Internet and the ability to work without external noises. Camera and headset. Basic knowledge of TCP/IP protocols. Knowledge or willingness to learn the following technologies under the guidance of a mentor is also required: Asterisk, writing dialplans; Knowledge of the SIP protocol and operation of VoIP networks; Ability to configure VoIP equipment and routers; Work with Asterisk AMI; Configuration database and web servers; Troubleshooting voice traffic; Deployment of virtual machines. Responsibilities Creation of new servers and deployment of software Server configuration via web interface and console Customer consultation via email/telegram/viber/skype/googleMeet Regular server maintenance tasks. Disk cleaning, log analysisWriting bash scripts for automationAnalysis of SIP/RTP packets to detect problems with voiceLearning the technologies used and deepening existing knowledge peace of mind if the client does not understand something Working conditions Remote work. Mon-Fri from 9 am to 6 pm