Leading specialist in technical support in DTEK

Become part of the team that creates the digital present! MODUS X is a Ukrainian IT company, a team of 500+ engineers, architects, security specialists and data scientists. We started and continue to support the digital transformation of DTEK, which became the first in the energy industry of Ukraine to embark on the path of large-scale digital transformation. Now we have separated into a separate company in order to share our experience and expertise outside, remaining an IT support for those who bring light and contribute to the restoration of the country. Position functions: Technical support of the computer and org. adjuster techniques; Ensuring the reliable functioning of IT systems; Connecting, setting up workplaces based on Windows and Apple OS; Ensuring the operability of peripheral equipment, calling a master, ensuring warranty repairs; Accounting for equipment in a specialized system; "remote hands" for specialized divisions of video equipment -communication conference, network equipment, SCSPreparation for operation and issuance of new equipment to users; Reporting for completed tasks in time tracking. screens and projectors (work with PowerPoit, Adobe Reader) Professional competences: Knowledge of PC hardware, knowledge of peripherals and office equipment; High communication skills; Diagnostics and troubleshooting of hardware and software; In-depth knowledge of operating systems of the Windows family; Accounting in operational and accounting system; Knowledge of the principles of construction based on TCP/IP protocols; Knowledge of the principles of client-server applications in the Microsoft domain environment; Experience of working with software for conducting online broadcasts (OBS studio, VMix, Xplit) Experience of working in large companies with a fleet of PCs from 1,500 • Work with Service Manager System Center, Active Directory, IBM Tivoli Work with remote access tools • Communication with customers, processing first line support requests, work in HelpDesk with inexperienced users for more than 2 years Experience with virtualization; Experience with cloud solutions; Experience work with Apple equipment. We offer: Official employmentCompetitive conditions and a bonus programCorporate equipmentCorporate health insurance programEmployee psychological support programWorking in the Unit City innovation park Opportunities for training and professional development (online courses, classroom trainings, master classes, professional communities) We appreciate those who who accepts calls. Among us, everyone can show their talents and feel a direct impact on our joint success. We invest in everyone's development, we make it possible to gain new knowledge and achieve professional goals. More information about the company and our experience on the official page of MODUS X on LinkedIn. By sending a resume for this vacancy, you give consent to "MODUS X" LLC to process the personal data provided by you in accordance with the Law of Ukraine "On the Protection of Personal Data". Consent is granted, including for their processing in external systems, in order to support the hiring process. LLC "MODUS IX