The leading engineer of the sector of the first line of support in Operator GTS Ukrayini, TOV

Functional responsibilities:

• Processing requests from IT service users by phone, e-mail or using the ITSM system;
• Providing advisory assistance and remote resolution of problems with IT services at users;
• Routing of requests from IT service users to other IT service support groups in the ITSM system;
• Maintenance of user accounts in Active Directory;
• Support and filling knowledge base on issues of the first line of support;
• Development of instructions for users of IT services

Necessary skills and knowledge:

• Higher education , not lower than the second (master's) level;
• 2 years of work experience in the field;
• Communication, responsibility, decency, honesty

< strong>Must have:

• Knowledge of modern operating systems and the most common application software packages;
• Knowledge of basic network technologies, OSI model;
< li>Knowledge of the principles of the structure of information systems;
• Knowledge of the basic principles of work in Active Directory;
• Ability to configure a network connection, connection to the Internet and VPN in Windows systems;< /li>
• Ability to configure Wi-Fi connection and software for using corporate IT services on smartphones;
• Ability to configure popular email clients (MS Outlook and others) and browsers;
• Possession of ITSM system skills;
• Ability to prioritize tasks and effectively allocate resources;
• English language (basic technical, IT direction)

What we offer:

• Work in one of the most interesting and prestigious branches of the energy industry;
• The possibility of horizontal and vertical growth;
• Medical support: full-time doctor and health insurance;
• Compensation for housing rent in case of relocation;
• Official income (fixed salary and quarterly bonuses);
• Corporate recreation and team sports events (marathons, races, tourist trips, including for children);
• Development of hard and soft skills at the expense of the company;

< /p>

We support the policy of diversity and inclusion: we are guided by the principle of equal rights and opportunities for all candidates and create a working