Lead IT Support Engineer in Patrianna Limited

Lead IT Support Engineer віддалено We’re seeking adynamic and seasoned Lead ITSupport Engineer tohead our ITSupport team . AsaLead ITSupport Engineer, you’ll oversee the ITHelp Desk, provide technical guidance and support toteam members, and enhance systems for remote support, software updates, and employee onboarding and termination processes. About the company: Patrianna isasuper fast-growing social gaming company headquartered inGibraltar with colleagues worldwide. Weare looking for exceptional, smart talent striving tobenumber one. Motivated and capable ofscaling upbusiness functions atpace through domain expertise and adesire tocontinuously improve and grow with the company. Responsibilities: —Lead and manage theIT support team, offering technical guidance and support. —Beprepared toassist the team incompleting tasks ontime ifthey are overloaded. —Monitor timely task closure and ensure timely access provision tocompany service users. Escalate issues toL2and L3support asneeded. —Configure and administer operating systems, including Windows, iOS, Android, Linux, and MacOS. —Monitor and update operating systems and software. —Provide assistance inresolving infrastructure operation issues. —Work with monitoring systems and analyze metrics using tools such asGrafana and Kibana. —Provide technical support tousers, diagnosing and resolving software and hardware issues, preparing/replacing employee laptops, and installing operating systems with necessary software. —Manage and improve the employee onboarding and termination process. —Maintain technical documentation. —Incident management 24/7as needed. —Participate incompany projects and integrations. —Monitor and manage enterprise equipment using RMM/MDM systems such asNinja and Kandji. —Willingness toparticipate inand monitor 24/7 on-call duty. —Provide and oversee access tocompany services. —Propose and implement improvements tosupport processes. Requirements: —Bachelor’s degree inComputer Science, Information Technology, orrelated field, orequivalent experience. —Minimum 4years ofexperience inasimilar position, with atleast 2years inamanagerial role. —Basic knowledge ofcloud platforms (GCP). —Basic Kubernetes management; experience with Lens ispreferred. —Basic configuration skills insetting upAtlassian products (including Bitbucket). —Experience with OpenVPN isdesirable. —Basic control and configuration ofOKTA. —Strong Linux user skills. —Excellent communication and interpersonal skills. —Ability towork independently and inateam. —Strong problem-solving skills and attention todetail. —Flexibility toadapt tochanging priorities and workload. —Committed toproviding exceptional customer service. Benefits: —Highly competitive salary. —30days off per year + holidays. —Regular team social events. —Plus the opportunity tojoin afast-growing business where the sky’s the limit.